SUMMARY:

• Hard working professional with extensive experience in stock, warehouse equipment, logistics and transportation
• Able to work independently as well as in group settings to implement short and long - term goals
• Superior organizational skills
• Excellent Communication/interpersonal skills
• Proficient in Microsoft Office
• Operated on Windows operating systems Windows 7, Windows 8, and Windows 10)
• Operated on Mac OS, and OSX
• Proficient in Active Directory, Cisco, Horizon Data Systems, and Oracle Business Intelligence, Bomgar, Lotus Notes, and micro strategies
• Reassembled desktops, laptops, smart phones, tablets, printers, copiers to troubleshoot any complications, and repaired if needed
• Proficient in soldering electronic components

WORK EXPERIENCE:

Confidential

Senior Lab Technician

Responsibilities:

• Examines test samples and reads measuring instruments, blueprints, schematics, wiring diagrams, and operational instructions
• Directs, builds and/or adapts setup and test equipment to new situations, based on data sheets and instructions from engineering department personnel
• Trains staff in test setups and test methods
• Initiates recommendations for new equipment designs and recommends solutions to observed test problems

Confidential

Lead Appliance Technician

Responsibilities:

• Troubleshoot various home appliances
• Repair or replace any defective components found in appliances
• Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems
• Maintain the company vehicle properly and ensure that it is well stocked
• Document customer’s information, problem description, and repair cost
• Performed hand on for other technicians
• Created material for the new appliance technicians

Confidential

SCR Support Technician

Responsibilities:

• responsible for testing all inputs and outputs as well as internal product functionality through an automated functional test solution computer
• Utilizing VIPER, which is a Visual Management System that delivers complete product visibility
• Designs, layout, and implements new manufacturing and test processes to support customer products
• Create test/assembly processes, associated fixtures and specialized tools
• Develop and execute assembly/test strategy for new products including design for manufacture and test analysis and feedback
• Develop, and create test points by analyzing Verizon FiOS cable boxes for PCB microelectronic troubleshooting

Confidential

Appliance Technician

Responsibilities:

• Troubleshoot various home appliances
• Repair or replace any defective components found in appliances
• Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems
• Maintain the company vehicle properly and ensure that it is well stocked
• Document customer’s information, problem description, and repair cost

Confidential

Hardware Technician

Responsibilities:

• Replicate and resolve customer issues in the hardware environment (Triage.)
• Prioritize the day's repairs to ensure that all equipment is returned to users within each Client's Service Level guidelines (whether working in a dedicated or syndicated environment.)
• Complete all steps necessary to fully configure equipment for new hires and "rebuild" type repairs
• Prepare Manufacturer Repair orders for damaged equipment
• Utilize ticketing systems such as remedy, Horizon and Call Logging to update and manage database daily.
• Consistently monitor Horizon for incoming repairs.
• Submit detailed Defective Tag summaries documenting actions taken towards the resolution of a repair.
• Provide feedback on processes and technical documentation to assist in verification of order completion issue.
• Escalate issues to Hardware Manager/Supervisor, Quality Assurance/Control staff as applicable.
• Utilized active directory to create and manager clients accounts.

Confidential

Warehouse Associate

Responsibilities:

• Pick cases from the pick slots in safe, accurate and productive manner
• Secure selected cases and conduct final pallet preparations by wrapping selected load and applying LPN label
• Prepare and place assembled case pick pallets and move assembled pallets from picking areas to a dock door or staging area
• Performs visual and operational vehicle safety inspections and reports any unsafe vehicles to
• Moved products and pallets throughout warehouse
• Replenished pallets using the lift truck
• Utilized computerized inventory system for tracking product

Confidential

General Warehouse Associate

Responsibilities:

• Unloaded delivery trailers using a power jack
• Receive freight using a RF gun
• Organized unloaded freight on the loading dock
• Processed incoming freight
• Shrink wrapped freight
• Pack and label various packages
• Used warehouse software to verify shipment completion
• Trained and worked in various warehouse departments

Confidential

Logistic Services Selector

Responsibilities:

• Pick cases from the pick slots in safe, accurate and productive manner
• Secure selected cases and conduct final pallet preparations by wrapping selected load and applying shipping labels
• Prepare and place assembled case pick pallets and move assembled pallets from picking areas to a dock door or staging area
• Performs visual and operational vehicle safety inspections and reports any unsafe vehicles to shift supervisor or maintenance personnel