Help desk associate Resume

SUMMARY:

Desktop Support Technician with 5+ years of experience seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building a rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, software, and framework.

TECHNICAL SKILLS:

Networking: LAN/WAN, TCP/IP, VPN, CAT5e and Cat6, Ethernet, Routers, Switches, NAS.

Software Applications: MS Suite (Word, Excel, Powerpoint, Access)

Operating Systems: Windows 7/8/10, Linux, Mac OS, Ios, Android.

Computer upgrade and repair: CPU, RAM, HDD, Motherboard, Optical Drives, Peripherals.

EXPERIENCE:

Help desk associate

Confidential

Responsibilities:

Provide helpdesk support to end - users of proprietary software.
Answer questions about product features and resolve problems.
Document all issues and generate reports detailing common problems and error trends.
Fill in for in-house IT services as needed, installing new desktop systems for project managers, quality assurance team, and customer service representatives.

TECHNICAL SUPPORT REPRESENTITIVE

Confidential

Responsibilities:

Provided helpdesk support to over 500 customer service representatives nationwide via call center.
Created service orders to replace defective parts or request field technician assistance.
Followed up on existing open tickets and assisted in completing them.
Assisted IT manager with day to day maintenance of in-house desktop and laptop systems.