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Help Desk - Support Center Specialist Resume

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SUMMARY:

  • 3+ years of Customer Service and Technical Support, minimizing customer’s downtime through prompt elevation, troubleshooting, keeping up with IT trends, techniques and practices. Skilled in troubleshooting VPN and software troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential

Help desk - Support Center Specialist

Responsibilities:

  • Troubleshooting\ Adding\ Remove Printer, Scanners to PC
  • Answering 0/50 Calls daily
  • Reset Password for Desktop/ MS Office365/ MS teams\ VPN
  • (Troubleshoot SSO USERS)
  • BOMGAR, remote management
  • Active Directory to search and troubleshoot users issue.
  • Resolving Service now case task and Incidents.
  • Avaya ONEX troubleshooting and configuration
  • IPhone and IPad troubleshooting and set up for remote management.
  • Edit/Troubleshooting MFA (Multi Factor Authentication)

Confidential

Customer Service - IT Technician

Responsibilities:

  • Troubleshooting wireless connection and assisting customers
  • Update billing information and update troubleshooting tickets.

Confidential

Customer service - IT Technical Support

Responsibilities:

  • Answer 40-60 calls daily and assist customers according to script
  • Operate 30-50 emails or chat and assist customers
  • Answers questions about procedures features.
  • Troubleshooting Microsoft Office, word, excel
  • VPN Connection troubleshooting
  • Workstation password reset, verify

Confidential

Customer Service - IT Technical support

Responsibilities:

  • Answer 50-90 email phone or chat support.
  • Assisting customers according to script
  • Operate day to day functions of the department and follow all procedures
  • Manage Windows server environments and remote or onsite users.
  • Troubleshooting software.

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