Service Desk Technician Resume

SUMMARY:

A knowledgeable and reliable IT Support Technician with hands - on, passion and a team work oriented mind set, seeking a Technical Support opportunity.Able to work under high pressure environments, quick learner, able to pick up new skills and information with ease, and focused.

PROFESSIONAL EXPERIENCE:

Service Desk Technician

Confidential

Responsibilities:

Provided desktop support for Windows 10, MS Office Suite, MS Outlook/O365, Citrix, VPN, network and printer connectivity, hardware support and Active Directory (making sure users are added to the right groups, password resets, unlock accounts).
Identified and resolving desktop/laptop hardware issues
Completed initial network troubleshooting and determination of appropriate escalation path
Assisted in new system deployments and loading appropriate software as needed
Updated tickets in an enterprise ticket management system (ServiceDesk) and providing support documentation for customer and/or departmental use
Established print queues, print drivers, and performed troubleshooting of printer connectivity.

Associate Technician, Test, and Repair

Confidential

Responsibilities:

Setting up, configuring switches, racks via fiber optic and ethernet.
Monitoring system test flow, updates, execution of system test scripts and processes, escalating, repairing, and assisting with issues impacting system test.
Troubleshooting of system errors, resolving them to maintain test flow, and identifying of error codes.
Remoting into virtual environments to troubleshoot and correcting errors via VNC viewer.
Able toprovidetechnical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Participated in lab work including disassembling, assembling and testing computers.
Virtualized new computer to then install Windows 10 then install Microsoft office.