SUMMARY:

• Fast learner. Weather it's hands - on and physical or computer based software programmingmechanical and hardware.
• Software implementation and troubleshooting.
• Hardware support- installation, replacement, testing and upgrades.
• Experience installing, maintaining and supporting desktop hardware, software, network resources and protocols.
• Worked with Microsoft Dynamics Retail Management System, Windows SBS 2003 and 2012, Sql
• Server 2005 and 2012 R2.
• Worked with many types of routers from Netgear to Cisco. Installing new to replacing and programming the IP/TCP IP settings both on the router and the computer.
• Customer Sales and support.
• 10 plus years' experience in a Service help desk environment.
• Good PC and reporting skills.
• Good data entry and typing skills
• Strong oral and written in person and telephone communications skills
• Strong analytical, customer service, and interpersonal skills.
• Timely and accurate performance
• 10 Plus years' experience in Level 1 and 2 PC troubleshooting, including basic knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktopslaptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
• 10 Plus years' experience troubleshooting and resolving technical issues both remotely and on- site, in an enterprise environment, using standard tools and techniques. Ability to accomplish this with tools provided by CLIENT. I am a loyal hardworking individual, easy to get along with and a fast learner. Always on the top of my game no matter what the job calls for. Extensive experience is in computer repair, software upgrades, programming, hardware repair and upgrades. Overall buildinge

WORK EXPERIENCE:

Help Desk Technician

Confidential - Tampa FL

Responsibilities:

• Address user needs and issues
• Help resolve front and back-end issues.
• Adjust user needs weather it is active directory related, o365 suite or hardware, along with networking.
• Work with the S&R department with ordering and replacing equipment as needed.
• Asset Retrieval - reach out to employees that are terminated through salesforce offboarding tickets to retrieve the company provided equipment.
• Dell repair - physical and warranty repair tickets, upgrades and decommission.
• Cost management.
• Ticketing system - Salesforce/Fresh Service
• Activate configure and maintain users on Ultipro/UKG, Kronos, azure AD and Microsoft O365 Admin Center

Help Desk Technician

Confidential - Clearwater, FL

Responsibilities:

• Address user needs and issues
• Help resolve front and back-end issues.
• Adjust user needs weather it is active directory related, o365 suite or hardware, along with networking.
• Ticketing system- Automate/ConnectWise
• Activate configure and maintain users on Ultipro/UKG, Kronos, azure AD and Microsoft O365 Admin Center

Cable Technician

Confidential - Tampa, FL

Responsibilities:

• Read blueprints.
• Lay out follow cable runs.
• Terminate cat 5, 6 and coax
• Lab Technician (contract)

Lead AV/Install Technician

Confidential - Kenilworth, NJ

Responsibilities:

• Warehouse inventory management
• Kit packing and order preparation
• Cable fabrication
• ON-SITE
• Shipping and receiving orders and equipment
• Old equipment decommissioned with serial numbers and asset tags recorded
• New equipment installed with serial numbers and asset tags recorded
• Commission, provision and image new equipment
• Implement new equipment
• Room Service Checklist, Asset Sheet and Completion Form Submitted
• Completion photos submitted to folder Room cleaned
• Old PC left inside room for pickup by EMT's.
• Manage and lead my team throughout each install with clear communication between diversified and google.
• Full testing of BHR4, VMS, and ONT units.
• BHR4- Reset units, determine if the unit is in working condition. Test both 2.4gHz and 5g antennas and ensure that they are working within range and channels. Used Iperf3 to test range and signal strength f antennas. Check and double check all ports and software are working and up to date.
• VMS- Check and double check all ports and software are working and up to date. Used provided channel map to test all working channels and DVR functions.
• ONT- Used provided tools to login to the unit and test all parameters and functions.

Small Electronics Technician

Confidential - Edison, NJ

Responsibilities:

• Household and recreational small electronics testing and repair.
• Clean and inspect the item when it comes to the warehouse to determine if the item is defective, repairable, or new.
• Once the item is in its respective bins, I take the "Repairable Bin" clean the items and repair the item which may include replacing parts and complete retesting of the item in a timely and orderly manner with PERFECT Attention to detail.
• After that process is done i get the item in an original OEM package or if there isn't an OEM package the item will go into a similar generic box or bag and ready to be listen on our third party sales site (Amazon).

Depot Repair Technician

Confidential - Edison, NJ

Responsibilities:

• Repair DX100 photo printers
• Complete breakdown of the DX 100 photo printer to troubleshoot and repair whatever the printer come in for, from taking the printer completely apart to service under regular maintenance to replacing parts and calibrating the machine.
• Trained under the head technician for Confidential .
• ISO 9001 and Hazmat certified

Implementation Project Manager

Confidential - New Brunswick, NJ

Responsibilities:

• Completed implementations/repairs both on site and in the office.
• Replace and repair: I checked to see if the hardware has physical damage and if so I will check other components and make sure it is ok and does not need to be replaced. If it does, I go ahead and replace hardware with the replacement parts along with the corresponding software and drivers.
• Hardware types: Video cards, Motherboards, memory modules (RAM) RS232 cards (Serial cards), printers/scanner, retail barcode scanners, network cards, optical drives (CD/DVD drives), and Hard Disk drives.
• Interacted with client employees, including customers, supervisors, managers and senior management to meet client needs during service.
• Installed, maintained and supported desktop hardware, software, network resources and protocols
• Software Implementation Technician - Reprogrammed computers and installed the necessary programs for on-site implementations.
• Installation and debugging from new software to pre-existing- i install new operating systems on computers and tablets from microsoft windows software to android. if there is an issue with the system i can go into it debug it and reinstall if needed.
• Interact with client employees, including customers, supervisors, managers and senior management to meet all client needs during Implementation.
• Office Manager - Monitor, manage, process and report on all Onboarding requests.
• Worked with Project Manager to discuss expectations and concerns
• Create and modify reports and queries Monitor,
• Manage, process and report on all client requests.
• Telephone Tech Support. - Service Desk support.
• Private Consultant - Took on the role of head of the hardware and software dept.
• Worked on all jobs from basic maintenance to full onsite implementation.
• Worked in a retail environment with Microsoft Retail Management system.
• Serviced all different makes and models of computers including laptops and Build-your-own.