SUMMARY:

• Highly effective and detail - oriented IT professional with expertise in system design, integration, and analysis. Demonstrated abilities in project leadership, operations management, problem solving and customer service using outstanding communications skills. A systems-minded, logical decision-maker with the ability to organize ideas into action plans and follow through to completion in a timely and cost effective manner.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows (all versions); Netware (v.3 - v.4); Macintosh (v.5 - v.10)

LANGUAGES: VB; C#; VBS, WMI, ADSI; PowerShell, Windows Shell, HTML

DATABASE: MS SQL, MS Access

SKILLS: Directory Services (AD, NDS); Group Policy; Server Operations; Systems Management & Software Distribution (SCCM, Altiris, Tivoli, IntelliMirror); MDM (JAMF), Patch Management (operating system & 3rd party), Scripting (VBS, WMI, ADSI, PowerShell, Windows shell, WinBatch); OS installation (unattended, sysprep, Ghost, ImageX, MDT); Software Packaging (Wise, InstallShield, MSI); Programming (VB, C#)

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Manager, Desktop Support

Responsibilities:

• Integration of Apple Macintosh OSX and iOS into the Microsoft Windows based corporate environment using JAMF as an MDM solution.
• Completion of first physical inventory of assets and import into an inventory system (JIRA).
• Established first hardware refresh policy to proactively retire equipment as it ages.

Confidential, Los Angeles, CA

Manager, Desktop Support

Responsibilities:

• Created policies, proceedures, standards & best practices for all areas of responsibility.
• Architected client infrastructure, baseline image, & AD components to migrate clients from an un-managed Windows Vista platform to a managed Windows 7 x64 environment.
• SSAE16\18, SOC1\3 and SOX s, annual client audits achieved with no observations or findings in the End User Computing areas.
• Designed and implemented the integration of the Macintosh platform into the corporate Windows environment.

Confidential

Systems Engineer

Responsibilities:

• Active Directory Operations:
• Forest Collapse: migrated all objects from seven child domains to the parent domain.
• Organizational Unit structure & Group Policy re-engineering.
• Domain Controller replication topology & scheduling re-engineering & optimization.
• Reconciled user accounts with HR data, removing 20% of the user accounts.
• Reconciled computer accounts against inventory & management systems, removing 40%;
• Implemented DC-less AD Sites; Reconciled AD subnets with active segments.
• Server Operations: Firmware, management agents, OS updates managed via HP SIM, Dell OpenManage & WSUS; Backup Administration (CommVault, BackupExec & Dell ML6000 Tape Library), SAN migration & administration (EMC, EqualLogic), & SQL Cluster.
• Network Operations: Migration from ISA to Barracuda Web & Spam filters; Migration from stand-alone DHCP (Cisco routers) to AD integrated DHCP scopes; DNS optimization & reconciliation.
• Messaging: Migration of Mail Stores, Mailboxes & Exchange binaries from EMC SAN to EqualLogic SAN; migration of multi-user\shared mailboxes to Public Folders; Mail Store Load Balancing; BlackBerry Enterprise Server upgrade; GFI FAXMaker administration.
• Client Infrastructure: Capture client inventory (hardware, software, configuration); re-write user logon scripts; develop system startup scripts.

Confidential, Temecula, CA

Senior Systems Adminstrator (contract)

Responsibilities:

• Developed automated process to clean Active Directory & SMS of unused\stale computer accounts during the baseline process;
• Developed Active Directory site-aware detection within WinPE bootdisc to enable a globally aware imaging process;
• Participated on Migration Team, migrating 8,500+ workstations & 11,000+ users across 20 sites globally to new Active Directory forest within a 2 month timeframe;
• Developed dynamic patching process within the baseline to ensure that every workstation build delivered was current on all relevant patches;
• Developed baseline automation process allowing for very light touch deployment

Confidential, CA

Senior Desktop Engineer

Responsibilities:

• Developed hardware independent image and zero-touch re-imaging process.
• Developed company standards & best practices for application packaging.
• Developed highly secure workstation environment that disabled user access to removable storage devices and placed restrictions on allowed applications.
• Programmed application utilities to automate functions and assist workstation support team.

Confidential, Los Angeles, CA

Software Distribution Specialist (contract)

Responsibilities:

• Created & maintained standard Windows 2000 images for 11 operating companies with 25,000+ workstations migrating into a single global domain.
• Packaged and deployed 500+ business critical applications to users and workstations.
• Developed automated job to upgrade 25,000+ workstations to W2K SP3, IE6 SP1, Symantec Anti-Virus 9.0 as well as security hotfixes and 20+ other base image upgrades.
• Developed a conflict management database to identify conflicts between 1,000+ applications deployed among different organizations in four different languages.
• Created & maintained a database used for tracking application deployments.
• Designed and coordinated the construction of an IT development lab used by all teams. Maintenance of servers in development/QA domain.