Desktop Administrator (consultant) Resume New York - Hire IT People

SUMMARY:

Broad based experience in the areas of technical support encompassing Help Desk & Desktop Support.
Possess excellent interpersonal, organization and communication skills.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Vista, 7, 8, 10, Novell SUSE

Microsoft: Microsoft Office 2000, XP, 2003, 2007, 2010, 2016, 365, Active Directory, Microsoft teams, Active directory

Email and Messaging: GroupWise 5.0 - 8.0, Outlook, Entourage, Lotus Notes 6.5-8.5.2 Common Time, Same time, MS Lync, Skype for Business

Design: Snag-it, Greenshot, Org plus

Other Applications: DDS, Media tools, Citrix, Oracle, Ghost, IMS, Iprint, Ad Views, Media bank, Radar 88 Consol one, Dameware, VMware, Unity, Quadremed, PeopleSoft, Verizon Web Center, Web term, OAM, TAM-ESSO, SAP BI 720,- 740, Info Tracs, Mops, McAfee Mobility Management, Solid works, Lan Desk

Call Tracking: Terck, Hp Service desk solutions, Remedy, Magic, Applex,,TSRM

Smart Phone / Mobile: IPhone, IPAD, Android 1.5 - 6.0, Microsoft Surface Pro 3, Surface laptop, Surface book 3, Kindle Fire

PROFESSIONAL EXPERIENCE:

Confidential, New York

Desktop Administrator (consultant)

Responsibilities:

Configure Hp Desktops and Lenovo laptops for deployment
Work with desktop engineering team in testing out drivers and
Images for surface book 3 pre deployment testing
Add uses to groups in active directory
Support IT hardware issues check system status in sccm

Senior Desktop Engineer

Responsibilities:

Proactive Desktop Support For 900 local users as well as 300 Remote users, in a Windows 7 /10 environment with Office 365.
Troubleshooting Problems Windows 7 / 10, Lotus Notes, SAP, Hyperion, MS office 365, Microsoft teams, Active Directory, general Network problems as well as day to day issues with computer hardware.
Key Desktop Engineer for migration from Windows 7 laptops to Microsoft Surface Pro3 with windows 8.1 to 200 Philosophy Field clients
Key Desktop Engineer for migration from Lotus Notes 8.5 to Outlook 2010 for both internal and offsite users
Key Desktop Engineer on windows 7 migration project for both internal and offsite users
Support IT hardware, software and wireless connectivity on client computers in Showroom conference rooms
Troubleshoot VPN and wireless issues for office users
Contact outsourced venders regarding Software Product issues and hardware replacement needs.

Confidential

Help Desk Analyst

Responsibilities:

Call center support for users at HHC hospitals in Queens, North Manhattan and Brooklyn Regions
. Trouble shooting issues with Novell, Windows XP, Unity, Quadramed,, MS office 2003, GroupWise 7.0 - 8.0 and active directory
. Review Tickets placed in the Remedy call tracking system for proper trouble shooting and call routing
. Write and Review Documentation for the Help Desk Knowledge base . Contact outsourced venders regarding Product issues
. Call Center Support for 3500+ users troubleshooting Windows XP, Office, Novell, Lotus Notes 6.5, Desksite, Citrix, Docs open

Confidential

Desktop Support

Responsibilities:

. Desktop support Technician in charge of Gm Planworks, Rowland Commutations. Lifebrands medical, Mannging Salvige and Lee business units of Publicis group
Key Support Technician in NYC area for migration from Groupwise to Lotus Notes 7
. Key Support Technician in NYC area for Common Time software issues on PDAs For all business units of Publicis Group
Desktop Support Technician in charge of Lotus Notes Deployment for GM Planworks in New York
Key Desktop support Technician for deployment for Lotus Notes to NYC area
Desktop support Technician in charge of locking down all workstations for GM Planworks, Rowland Communications and lifebrands medical
Desktop Technician in charge of troubleshoot Video conference system for Gm Planworks
Desktop support Technician in charge of inventory refresh for Mediavest and life brands New York offices

Confidential, New York, New York

Help Desk Lead Technician

Responsibilities:

Desktop support for approximately 1500 users
Technician in charge of new user
Configuration and distribution of loaner and presentation laptop and projector pools
Provided on supported applications for both user community and IT staff
Provided for presentation equipment and video conferencing rooms
Documentation of Help Desk procedures
Creating materials for user community
Alpha and beta testing of company intranet with integrated document management system

Confidential, New York, New York

Technical Support Representative

Responsibilities:

Initiate a proactive help desk, serving as a general representative from the national office to over 70 nationwide chapters. Troubleshoot NT, E - mail and general Internet problems.
Provided general hardware/software support for 100 local users

We provide IT Staff Augmentation Services!

Desktop Administrator (consultant) Resume

New, YorK

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