Senior Program Manager Resume Reston, VA - Hire IT People

SUMMARY:

Senior IT professional with more than 40 years of experience spanning full range of IT Professional Services, Cloud Services, multi - million-dollar Program Management, ITSM, ITIL-based Network Operations Center (NOC) design, management, documentation, and operations. I offer a demonstrated track record of full SLA development and compliance, improving scalability, increasing uptime, productivity, and revenue. Confidently managed large, multi-vendor, CONUS, and International engineering teams throughout professional services lifecycle under extremely tight schedule/budget parameters. Successfully managed large programs from proof of concept, design, and implementation through QA and Security verification, deployment, production, and follow-on maintenance.
IT Strategic Planning Data Center Management Cloud/Shared Services
Enterprise Management Disaster Recovery/COOP Technology Deployment
Solutions Development Business Development Multi-Vendor, Int’l Team
Managed Services Facilities Management Management
System Integration Quality Assurance Proposal Management
ISO/ITIL Help Desk Operations Program Management

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Senior Program Manager

Responsibilities:

Designing, implementing, obtaining ATO s for, and operating IaaS/PaaS capabilities exceeding SLA requirements (air-gapped Private, Community and Public Clouds plus caged Colocation COLO) initially for 23 Government and clients.
Managing internal and multi-vendor external teams of design, networking, storage, OS (Windows, Linux, and Solaris), database (Oracle and SQL), O&M, VMware, Cisco, APC and other engineering teams
Operating separate $10 Million P&L center plus managed staffing, and re activities
Overseeing Master Data Center planning, S/NOC Playbook documentation, continuous process improvement, hardware/software testing, and COOP/DR readiness activities.

Confidential, Herndon, Virginia

Data Center Operations Manager - FAA

Responsibilities:

Managing all aspects of facility and network security including all documents required for C&A, facility individual area access, badging, network accounts, etc.
Staffing cloud engineering, networking, storage, database, virtualization, service delivery and security personnel including ActioNet, L-3, Iron Bow and HP engineers
Standing up networking, cloud system, storage (SANs), firewalls and monitoring
Gaining sufficient confidence from FAA for them to declare Herndon a “contractor operated” facility and to gain (as the only contractor) on the FAA Data Services Leadership Team
Serving as Data Services PMO overseeing nationwide multi-vendor activities at FAA HQ, Tech Center, Mike Mulroney Data Center and Herndon Data Center
Directed all aspects of IT operations within production data centers and FAA HQ
Maintained SLA requirements (Reliability, Maintainability and Availability)
When FAA funding became unavailable managed the total Herndon Data Center decommissioning effort

Confidential

Responsibilities:

Directed $2.3M database integration project for U.S. Department of Homeland Security (DHS) reducing DHS manual input and processing time from 10 days/reporting cycle to 15 minutes/ reporting cycle dramatically cutting costs
Directed ITIL-based Change Management automation project at NOAA/NWS replacing monthly Configuration Management Control Board physical meetings with web-based virtual meetings thereby speeding up process and vastly reducing costs
Directed staff of Senior Enterprise Management Engineers in all aspects of Enterprise Management Systems, NOC, and Help Desk lifecycle ROI, design, implementation, maintenance,, and support

Confidential

Responsibilities:

Managed a team of 30+ engineers who provided senior-level engineering, customer and vendor interface, software evaluation, and other Professional Services support growing revenues to over $12.5M in under 3 years
Directed engineering support activities for presales, sales and marketing teams
Personally installed and integrated EMS, Asset/Change/SLA management, Remedy ITSM business process automation, and other EMS vendor products for NAVAIR, Office of Naval Intelligence (ONI), U.S. Census Bureau, Army Operations Center (AOC), NASA-Goddard Manned Space Flight Center, and others ensuring ongoing customer satisfaction. Simultaneously provided guidance and advice on ITIL processes and advanced business process automation initiatives to C-level decision makers
Led the design group responsible for consolidating Northrop’s 128 data centers with over 10 Help Desks down to 8 data centers with only 2 Help Desks