Information Technology Information Specialist Resume New York - Hire IT People

SUMMARY:

Customer - focused Desktop Support with 10 years of experience with a broad spectrum of computer operating systems applications and hardware. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.
Provide support for desktop computer operating systems Google Apps and hardware/peripherals; work with individuals across the community
Proactively resolve customer problems with about equipment and services
Deliver just-in-time support both at the Helpdesk and Desk side support and respond to departmental technical emergencies in order to minimize data loss meet deadlines and support needs of users
Test software images and develop written technical instructions and documentation

PROFESSIONAL EXPERIENCE:

Confidential, New York

Information Technology Information Specialist

Responsibilities:

Provide clients with software and hardware configuration according to the business requirements.
Identifying conflicts and proving effective solution to minimize repetition of similar conflicts
Liaising with vendors and assisting with purchase for hardware equipment.
Improved incident resolution, leading to higher levels of services availability
Visit Clients offices and resolved technical issues arising in the system, network, application and connectivity.
Updated existing systems and application with improved function to enhance overall production.
Prepared and maintained necessary paper work related to projects undertaken by the organization.
Provide cost-effective solution for data security and backups.

Confidential, New Jersey

Desktop Support Specialist

Responsibilities:

Responded to requests for technical assistance in person via phone and remote for the following technologies: Windows7, and Mac OS
Laptop Desktops, Tablets Smartphones IOS & Android and Microsoft Office
Helpdesk with the specific focus on leading the team of desktop Support employees who also contribute to tier 2 ticket resolution.

Confidential, New Jersey

Desktop Support Specialist

Responsibilities:

Worked with SR system administrator and other LAN/WAM administrators, on server 2008 patching and running maintains.
Assist with company rollout of Windows7 and Microsoft Office7.
Installed and maintained Virus protection, Virus removal along with hardware and software installments and Ghosting.

Confidential

Desktop Support Specialist

Responsibilities:

Supplied level 1 helpdesk desk support for internal and external user via ticket system remote for hard ware and software issues.
Communicated with third party for hardware and printer brakes and fixes.
Supported over 50 locations with remote support in various states including NY.