Senior IT Specialist Resume

SUMMARY:

I am a quality - driven professional with over 6 year’s experience seeking a position in IT preferably a junior system administrator role with an organization open to new technologies and provides a platform for me to develop my IT skills and abilities.
Installing, Managing and Troubleshooting Computer Hardware, Software, Networks, Laptops, and Mobile Devices.
Deductive and Inductive Reasoning; Active Learning and Listening; System Analysis, Technical Writing, and .
Experience with Mac OS, Windows server/ 2003/2008/2008 R2/2012/2012R2 and Windows 7, Internet Explorer,MS Office 2007, 2010, Outlook.
Working knowledge of Windows network and management of Active directory.
Good Communications skills, Excellent Customer Service and Interpersonal skills; and Complex Problem-Solving Skills.
Self-starter, Positive, Focused, Fast Learner, Sincere, Flexible, Dependable, Independent, Team player and Leader Skills.
Working Knowledge of VMware vSphere
Experience withVirtualizationtechnologies like installing, configuring, VMware VSphere. Creation, management, administration and maintenance of virtual servers and clients.
Knowledge with SCCM

WORK EXPERIENCE:

Confidential

Senior IT Specialist

Responsibilities:

Provided remote and in - person technical support for over 1000 users Desktop and laptop installation, discontinuance, relocation, upgrade and modification Manages All onboarding, Device Purchase, Configuration and Shuping to All New hires before Start date Manages the Helpdesk and assign Tickets to IT Technician either based on location or the Helpdesk Matrix Handles all logistic regarding Licenses. All O365 (organization base), Asana, Adobe, etc Worked with other Tech and set a standardizes respond time to all helpdesk request and Escalations Help implement Dayforce into the organization. A replacement for Paylocity Creating and modifying users accounts using the Exchange admin Centre, Active Directory and AD Manager

Confidential

Desktop Support/Administrator

Responsibilities:

Creating and modifying users accounts using the Exchange admin Centre, Active Directory and AD Manager Unlocking and resetting user’s password Managing Mac devices and using JAMF to push out updates to Mac devices. Installing And uninstalling software’s, deploying loaner PCs and Macs for users with issues
Managing cisco phones devices, unlock user’s voicemails account and provisioning new users in the CUCM Modifying users groups based on dept, Creation of list server, shared folder and managing calendar in o365 Good troubleshooting skills and ready to escalate any issues that is unresolved Supporting remote Staffs around the organization, use remote tools when necessary. Experience with conference room devices such as blue jeans, zoom and cisco Webex for conferencing calling and power point presentation. Troubleshooting WIFI and internet connectivity issues for Pc and Mac Users Point of contact to the office of the president regarding any IT issues Managing Help desk ticketing system/Logistics. Assigning tickets to other Team Members based on location and Job description. Setting up new Pcs/laptops and mobile devices for deployment. Involved in IT projects, Successful cutover of communication system within the organization for more than 400+ users. (Cut Over from Shotel to Cisco Phone) Manage Snap Stream Application for livestreaming, Creation of new users with different Levels of permissions and access.

Confidential

Desktop Support/Administrator

Responsibilities:

Provided remote and in-person technical support for over 1000 users
Desktop and laptop installation, discontinuance, relocation, upgrade and modification
Creating and supporting over 200 Virtual desktops
Receiving calls and resolving End Users issues with Client Workstations and User sessions/access
Remove and replace existing PCs and analyzed any connectivity and installations issues
Administer all server and network connectivity and Administered domain rights and user accounts
Managing Symantec Endpoint Server to off load Virus scanning of virtual and physical machines
Support of applications/desktops published in Citrix XenApp/PS 6.5, 7.x environments, consisting of over 1000 users, 100+ servers, and 200 applications
Helpdesk ticketing system
Experience with network printer configuration and Print Server
Set up new PCs/Laptops for deployment to users and various company locations