IT Support/Help Desk Support Resume Bronx NY - Hire IT People

SKILL:

Active Directory, Mac OS X, Windows 10, Virtual Machines, Remote Support, VPN, Cable Management, Workstation Support

PROFESSIONAL EXPERIENCE:

Confidential, Bronx NY

IT Support/Help Desk Support

Responsibilities:

Assisted faculty, staff, and students with computer related issues
Handled on average of 10 - 15 IT help desk tickets with Track-IT/QLess ticket system
Troubleshoot Lexmark/Xerox printers
Setup workstations for Mac and PC users
Setup wi-fi and Outlook accounts for mobile users

Confidential, Fort Lauderdale, FL

Desktop Support Analyst

Responsibilities:

Responsible for performing a physical inventory of docking stations, monitors, laptops and peripherals.
Ensure end-users to have a basic understanding of the company’s technological equipment.

Confidential, New York, NY

Poll Pad Technician

Responsibilities:

Basic troubleshooting and assist with device configurations for Apple iPads.
Configured Apple iPads to be connected through local printers, Wi-fi connectivity to hotspots.
Troubleshoot printers.

Confidential, Iselin NJ

Desktop Support Technician

Responsibilities:

Responsible for disconnecting/reconnecting end-user's machines after relocating to other assigned workstations.
Responsible for cable management during reconnection of end-user's machines.
Ensure applications, hardware and peripherals are working correctly after reconnection

Confidential, New York, NY

Desktop Support Technician

Responsibilities:

Backup, disconnect, and reconnect end users’ desktops at new location from previous location.
Test equipment and support end users at new location for any issues that arise after IMAC.

Confidential, New York, NY

IT Administrator

Responsibilities:

Assist with provisioning and troubleshooting Polycom VOIP phones for users
Assist with imaging and distributing laptops for users
Provided remote desktop assistance for users who work remotely with PC issues.
Assembled single and dual monitor stands for users
Assist with KACE Management Systems for patching laptops and remotely install applications for users

Confidential, Brooklyn, NY

Service Desk Agent

Responsibilities:

Assisted end users in troubleshooting and provide technical support via Phone and e-mail
Handled on average 30-40 IT help desk tickets using Remedy Management System
Created LAN accounts for new employees through Active Directories