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Customer Support Analyst Resume

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UMMARY

  • To obtain an internship or full-time position in the field of Information Technology where my excellent analytical problem-solving skills and a strong work ethic can add value to an organization.

WORK EXPERIENCE

Confidential

Customer Support Analyst

Responsibilities:

  • Regularly provided effective technical support for end-users utilizing customer service techniques and strong communication skills while over the phone and using remote desktop software.
  • Assisted with a move project installing new workstations and decommissioning older stations.

Confidential - Philadelphia, Pennsylvania

Liquor Store Clerk

Responsibilities:

  • Supervisor of groups of up to three clerks
  • Assisting in sales and providing guidance on wines & spirits
  • Handled bulk and special orders for liquor licensed establishments as well as

Confidential - Philadelphia, Pennsylvania

Customer Service Rep.

Responsibilities:

  • Provided coaching for associates during the shift.
  • Worked the register, Served hot and cold food/beverages.
  • Expressed great service with a positive demeanor.

Confidential - Philadelphia, Pennsylvania

Easy Tech Associate

Responsibilities:

  • Provided technical support mainly with Windows
  • Consulted with customers to discover their needs and come up with the best possible solutions.
  • Assisted in sales on the floor varying in warranties, products, and EasyTech services

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