SUMMARY:

• Experienced, accomplished IT Trainer and infrastructure support specialist with project management experience in both hardware and software rollouts. Proven ability as a business enabler utilizing bespoke IT solutions to enhance organizational efficiency and profitability. In - depth experience designing / delivering company-wide, server, network and workstation rollout and maintenance, security implementation, IT procurement and consultancy.
• Software/System/Data Migration (OS, MS Office Suite, all necessary S/W), SCCM, USMT
• Microsoft Server 2003, 2008, 2012, 2016, 2019, 2022 administration/support
• Knowledge of and familiarity with service ticketing systems (ZenDesk, ServiceNow)
• Microsoft Office Suite SME

  (2010, 2013, 2016 & O365) Enterprise Resource Planning (ERP)

• Microsoft OS SME (Windows 95, 98, XP, Vista,7, 8 & 10)
• Mobile Device /Configuration - (iPhones, Androids)
• Cisco VOIP & WebEx Deployment/
• CRM - Salesforce, Dynamix, Top Producer
• Adobe Captivate 8,9, Acrobat
• Train the Trainer
• Technical Writing
• Project Management
• Collaborative Systems (Webex MS Surface Hub, Azure, Adobe Creative Cloud, M/S Teams, Share Point)
• Design / Delivery

PROFESSIONAL EXPERIENCE:

Confidential, Wayne, NJ

Administration/Support Level 3 IT Specialist

Responsibilities:

• Managed/Resolved multiple digital user related issues using ServiceNow ticketing system escalated from the Service Desk level.
• Using SCCM/USMT protocols - Provisioned/Deployed PCs for new hires and performed Upgrade/Data migration for existing users.
• Administrated Active Directory for 5000+ user population.

Confidential, New York City, NY

Migration / Deployment / Transition / Support / Specialist

Responsibilities:

• Provide first and second level implementation/support for OS/Software/Data migration & device replacement from Windows 7 to Windows 10 using SCCM/USMT protocols.
• Participate in device collection, replacement, configuration and upgrade of client’s endpoint devices.
• Ensure all steps for a successful upgrade of multiple laptop/desktop units (1200 +).
• Work with users to ensure checklist items are completed and the deployment is issue-free.
• Responsible for receipt, configuration and delivery of all new equipment.
• Follow-up with of new features/functions of OS and O365 platform.

Confidential, Morristown, NJ

Support Specialist - Cisco VOIP/Webex

Responsibilities:

• Provide & Support for rollout of Cisco VOIP telephone system for Wakefern ShopRite sites in metropolitan NY/NJ/MD region. Focus on the 7800 & 8800 Series phone units as well as Webex for management and executive level personnel. In addition, coordinate the on-site deployment of units/software (Jabber) and liaise with Management to optimize user adoption.
• Reporting to the Deployment Manager, execute software and hardware updates using scripted imaging migration and SCCM & USMT protocols. Specific focus on smooth workstation migration from Windows 7 to Windows 10 for over 300 machines. Provided all necessary hardware and software configuration on site and follow up with need-specific .

Confidential, Franklin Lakes, NJ

IT Support

Responsibilities:

• Assist/Advise clients with resolutions to their IT hardware, software and connectivity issues; conduct troubleshooting-identify root causes and implement effective solutions.
• Customized as needed.
• Desk Side Support-Support of all clients’ workstations and smartphones.
• PC peripheral repair and troubleshooting.
• Clients include - A3 Solutions, WA Alter, Inc., AllState, Compucom, Nuance, BMW, Confidential, Confidential

Confidential, Ashland, MA

ERP / Support Specialist

Responsibilities:

• Chosen as one of 109 Specialists throughout the East Coast to deliver targeted module presentations of proprietary ERP software designed specifically for BJ’s to 206 of BJ’s Wholesale Club Sites.
• Supported proprietary POS system.
• Provided to General, Departmental and Regional Managers in the NY/NJ Metro Area as well as Maryland and Delaware sites.
• Provided support on an as needed basis as a follow-up to initial .
• Motivated employees to embrace new software, resulting in reduced waste and 15% increase in profitability.

Confidential, Franklin Lakes, NJ

Network Administrator / IT Support

Responsibilities:

• Coordinated with the Managing Partner - designed and delivered company-wide in proprietary and non-proprietary software - MS Office, Adobe Acrobat, CaseMap & Filevine, ensuring the organization could work at optimum capability.
• Maintained IT infrastructure and managed all software and hardware upgrades/migration projects.
• Provided primary on and off-site support to all employees ranging from MS Office issues to Blackberry integration and connectivity.
• Charged with equipment purchases relating to servers, desktops and wireless devices due to expertise and negotiation skills; secured savings of 20%.

Confidential, Franklin Lakes, NJ

IT Director

Responsibilities:

• Served as technical expert for all end-user support and on various software applications, including, but not limited to, MS Word, Excel, Outlook, PowerPoint, Access, Project, Salesforce, Top Producer and Dynamix.
• Created customized presentations as needed to enhance software utilization.
• Served as Project Lead over multiple infrastructure projects (managed 15+ technicians).
• Performed MS Server upgrades and migrations (2003 R2, 2008, 2012) inclusive of budget proposals to Board, hiring staff as needed and project management.
• Consulted on IT expenditure on short/long-term resource planning and produced cost savings analysis.
• Project managed the delivery and maintenance of organization’s property website acting as intermediary.
• Integrated CRM software (Top Producer, Salesforce, Dynamix) to Brokers and Agents iPhones/Androids and trained them on effective use of said assets.

Confidential

IT Support, Database Consultant

Responsibilities:

• Increased sales, revenues and overall profitability significantly by key personnel in productivity packages.
• Digitized the companies’ quarterly catalog, which revitalized their main offering and ensured their continuity.
• Streamlined payroll via cross staff in software utilization.