SUMMARY:

• IT Professional with 20 years of experience and a strong aptitude as a solutions provider is looking for an IT GxP Compliance/Systems Administrator support position with an innovative organization.
• Database administration, SQL queries and custom reports
• LIMS system administration
• Application development, installation and maintenance in healthcare and pharmaceutical environments
• Application interface full life cycle management (design, test, build, cutover, go - live, support)
• Technical Writing (user manuals, guidelines, and system documentation)
• End user and curriculums for software
• Application testing
• Security administration for Active Directory, Exchange, Office365

TECHNICAL SKILLS:

• ServiceNow Admin, Office365, OneDrive, IAMS, Pulse Secure, ServiceNow, BitLocker, Lync, IBM MaaS360, AirWatch, InTune, SharePoint, SEP, DataCastle 8.3, Crowdstrike, PXE imaging, DDP Encryption 8.9.3, Office 365, 365 Admin COnsolWin7, AD 6.1, MS Exchange Management Console 2010, MS
• Office Suite 2010/2013, SQL Server 2012, Windows Server 2008 R2, Windows, Adobe Acrobat XI Std and Pro, IE 11, Terminal Server configuration for application publishing, Cisco AnyConnect VPN 3.1.1, Cisco IP Phones 9951/8851 and 8831, FortiClient, X panel, Sophos Endpoint Security and Control 10.3,
• Citrix Management Console, Administrative Tools,Citrix Workplace, Magic, Service Now, Request Tracker, Remedy, Dell and IBM Laptop and desktop configuration, VMware/vSphere, Cisco Jabber 11.7, Skype for Business, Unity, Cisco WebEx Productivity Tools, Cisco Telepresence TX9000 and EX90 units,
• Symantec Ghost, Symantec PGP encryption, VERITAS backup Exec, HL7- standards, data formatting and implementation process, print server management (IP address, specific printer properties), RICOH / Canon MFD, Brother wireless printers, Android, iPhone and Pixel devices, eVault, mobile device
• (iPhone, Android), LAN/WAN, documentation for end users, Run Books and procedural (Disaster Recovery, SLA) for departmental use

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Lab IT Consultant

Responsibilities:

• Assist with equipment and software rollout in labs ensuring that GxP requirements are applied
• Documentation of all equipment and systems for each suite
• Co-manage ticketing queue and deskside support requests
• Provides solutions or recommendations based on similar environment and experience

Confidential, Philadelphia, PA

Deskside Support Engineer

Responsibilities:

• Provide hardware and software support for Deskside and Laboratory areas, document changes in appropriate logbooks
• KBA and WI documentation creation and testing
• Supporting range of Audio/Visual devices and video conferencing solutions
• User data migration and hardware refreshes
• Mobile device enrollment and management

Confidential, Philadelphia, PA

Senior Desktop Engineer

Responsibilities:

• Key contact for Global Headquarters on-site support and remote clients for new equipment or services and production problems and inquiries using Office 365
• Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed
• Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained
• Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers

Confidential, Philadelphia, PA

Technical Support Specialist

Responsibilities:

• Maintains and manages FTP site for client data share
• Pilot group for testing migration to Office 365
• Processes administration access requests for StarLIMS
• Performs imaging and deployment of hardware for Deskside and within laboratory and manufacturing suites
• Creates and submits purchase order requests for hardware and software based on departmental needs
• Created monthly security patches to Pilot, Test and Prod groups via SCCM along with detailed communiqué
• Compiled monthly security reports to ensure all endpoints are compliant for remote and onsite
• Served as the Senior Desktop Technician supporting hardware and software requirements and needs for 180 onsite users, remote sales teams and international locations
• Performed new hire and WebEx for the remote Sales team.
• Ensured Run Book documentation is concise, detailed and current for SOP’s, processes and standards
• Served as the Video Conferencing and Telepresence support for point-to-point high-profile meetings
• Provided onsite support for Philadelphia office and international remote user base
• Assisted with Onboard/Offboarding process which includes account access for all Jazz related software solutions; JazzShare, Jazz eLearn, Box and Livelink
• Processed Exchange Distribution List updates and network password/access requests
• Routed Tier III infrastructure incidents external services organization
• Submitted IT Procurement forms and purchase software approvals for ordering

Confidential, Philadelphia, PA

Network Support Analyst

Responsibilities:

• Ensured that SQL database backups and Daily Maintenance jobs complete successfully to managed service clients
• Created and administer Active Directory, Exchange account and Office 365
• Monitored remote system state and file backups using Servosity, periodically complete test restores
• Restored SQL .bak files to for application team analysts to test updated .exe versions before applying to Production
• Utilized vSphere to maintain and monitor customer databases
• Applied updates to. exe’s and .dll’s to fix defects for files within the Amtech application

Confidential, Philadelphia, PA

Applications Analyst

Responsibilities:

• Implemented NextGen EHR/EPM/ICS practice wide
• Develops and maintains documentation, user manuals, and guidelines
• Develops and delivers to effectively impact adoption, use, and engagement amongst providers and medical staff users
• Understands and analyzes clinic workflow. Recommends workflow improvements and implements standardized workflow within the EHR and associated electronic healthcare systems. Performed eRX and support for all providers
• Assisted with relocation of existing servers and build out of network to include disaster recovery

Confidential, Horsham, PA

Interface Implementation Analyst

Responsibilities:

• Managed the entire cycle of interface application development, including analysis, design, specification, implementation, go live, and support.
• Installed, configured and supported HL7 interfaces using NextGen’s proprietary Rosetta software
• Completed life-cycle implementation for LIS, PACS and ADT interfaces for clients working in a healthcare based environment
• Coordinating various interface specific tasks and activities like testing, build, cutover planning, and go live by engaging subject matter experts, vendors, and interface engine developers.
• Logged all programming changes and conversations between client and or vendor using the Magic ticketing system
• Utilized Microsoft SQL Server Management Studio to query client databases, importing data to build cross- tables and data extraction for conversion purposes

Confidential, Seattle, WA

Applications Analyst/EDI Coordinator

Responsibilities:

• Part of a team created to provide EHR/EPM/ICS support and server management for a non-profit consortium consisting of 6 individual community health centers throughout the state of Washington
• Designed and developed interface solutions according to the project scope, scalability, portability, and best development practices, given constraints such as limited resources, time deadlines, and technological impediments.
• With a focus on process improvement, analyzed and documented the requirements of clinical and office workflow, prepared recommendations or alternatives for streamlining processes to improve organizational efficiency.
• Managed the entire cycle of interface application development, including analysis, design, specification, implementation, go live, and support.
• Performed site visits to train providers and staff on any development changes prior to moving into production.
• Extensive application testing on all modified templates, application and interface related changes prior to iteration release in PROD
• Assisted with EHR template development and customization of existing KBM utilizing both physical and virtual environments
• Provided and created documentation for clinic staff on all iterations slated for release
• Responsible for creating and assigning incoming Help Desk tickets received via email/calls to the appropriate team member using RT ticketing system

Confidential, Seattle, WA

EPM Systems Administrator/DBA

Responsibilities:

• Played an integral part of the conversion from a UNIX based clinical system to both a Windows XP workplace environment running Citrix terminal server sessions and a SQL based EPM and EMR system
• Responsible for NextGen SQL database upgrade and thorough connection and application testing (THIN clients, fat clients and remote users). Test bi-directional interfaces with lab to make certain that data is flowing out of NextGen and into Orchard LIS and eMerge RIS.
• Created, implemented and utilized customized curriculum.
• Trained the Super users and business staff on EDI process changes for submissions and new requirements for HRSA grants
• Provided Tier II Help Desk Support in a mixed client environment
• Collaborate with internal and external project teams(s) and other technical subject matter experts on technical work
• Create, utilize and implement customized curriculum.
• Performance monitoring and daily maintenance of SQL 2000 servers running Server 2003 which involve the following; ensuring that nightly SQL jobs and tape backups complete successfully; review application, security and system events logs and take appropriate actions if needed; monitor tempdb and transaction log sizes; troubleshoot hardware

Confidential, Horsham, PA

EPM Technical Support Analyst

Responsibilities:

• Provided application support for Practice Management software used by hospitals and private practices
• Involved in the Beta testing for Product Development and issue tracking
• Maintained SQL database integrity by creating nightly jobs and retrieval or modification data in client tables via queries and update