TECHNICAL SKILLS:

Software: MS Windows 2008 Server, Windows7. Windows 8.1, Windows 10, MS Exchange Server 2003, SCCM, Altiris, Active Directory, LANDesk. MS Office 2007/2010/2013/2016 Suite, Symantec Endpoint Protection 11.0, McAfee Virus Scan. TrendMicro AV, MalwareBytes Anti Malware, Bloomberg, Reuters, FactSet, Loan IQ, FX Connect, MS Excel Add - In Support

Hardware: HP\Lenovo\DELL Business desktops and laptops. HP LaserJet Printers, Sharp MX 2615 Printers, Xerox DocuPrint Printers, IPC Turrets, CISCO VOIP 7961Series, HP tape backup drives, LCD\LED Monitors, Crestron AV/VTC units, X-Panel software, AV IP routing, PolyCom support. Apple iPhone\iPad support.

Protocols: TCP/IP, DNS, WINS, DHCP

Topologies: Ethernet 802.3, Wireless 802.11n

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Responsibilities:

• Responsible for the day to day Level I\II support of a 400 user community
• Microsoft Windows 8.1/Windows 10 OS support and imaging
• MS Office Pro Plus 365 Cloud environment
• Responsible for all desktop upgrades\deployments via Acronis
• MS Active Directory user administration and support
• Sharp MFD printer support and troubleshooting
• New user setup and orientation
• Museum Retail\Visitors Services support
• AV Exhibits support iPhone\iPad Mobile device deployment and support

Jennison Associates LLC

Desktop Support Analyst

• 3 month contract assignment to assist Jennison Associates with day to day operations
• Active Directory user administration (New accounts, security, permissions)
• Helpdesk Level 1 and 2 support of all user inquiries
• PC deployment and Imaging via LANDESK
• Application installation and support via LANDESK
• Support of all market data apps (Bloomberg\Factset\Charles River)
• Cisco IP Phone 7961 support
• Mobile device support (Apple\Android)
• HP Printer support

Confidential

Consultant/ Trade Floor Support Analyst

Responsibilities:

• Level II support of traders and back office users at Bank of Tokyo
• Provide white glove service to C level and other senior staff.
• Support users on Market Data systems including Bloomberg, FactSet, Reuters Eikon
• Excel Add-In support for Bloomberg
• Active Directory Administration (New accounts, security, permissions)
• Track and maintain metric goals for ticket resolution & other performance measures.
• Mobile Device Management support using Good.
• Cisco IP phones through Call Manager & Unity Administration
• Administer virtual machines for DR & testing through Citrix VDI

Confidential

Trade Floor Support Analyst

Responsibilities:

• Fixed Income Trade Floor Support Analyst
• Provide Level 2 Application support for 1200 Fixed Income Trade Floor users
• Market Data Support\Bloomberg\Reuters Eikon\Factset\FX ALL\GFX Wall Street
• MS Excel Market Data Add-in Support
• Citrix online plugin
• Blackberry\IPhone\IPad mobile support
• Active Directory User Administration
• Good for Enterprise mobile app support
• Incident reporting and dispatch via Remedy Helpdesk Service desk

Confidential

Sr. Desktop Trade Floor Engineer

Responsibilities:

• Provide Level 2 desk side support to a 125 trader user community
• Windows 7 imaging and deployment
• MS Office 2010 with Outlook 2010 support
• Incidents reported via Remedy Helpdesk
• Helpdesk on call support
• HW/SW installs and troubleshooting
• Software distribution\desktop imaging via Altiris
• Active Directory user administration
• Bloomberg\Reuters\Ealoc\CapitalIQ\FxConnect\FxAll application support
• Ipad\Iphone\Blackberry support
• Asset management via Altiris
• Lotus Notes 8.5 support
• AV conference rooms setup and support

Confidential

Desktop Support Technician

Responsibilities:

• Provided Level 2 support to a 120 trader user community
• Assisted with WINXP-WIN7 migration
• Lotus Notes 8.5 to Outlook 2010 client migration
• IPad/IPhone/Blackberry Support
• Asset Management via Altiris
• Windows 7 imaging of all laptops/desktops
• All client incidents reported via Remedy Helpdesk
• HW/SW support and troubleshooting
• Bloomberg/Reuters/Factset market data support
• CISCO 7941 VOIP Series support and setup
• SW distribution via MIST software
• AV teleconference setup and support

Confidential

Desktop Support Technician

Responsibilities:

• Provided Level 2 and 3 support to a 1200 user community in a Windows XP/Windows 7environment
• Provided Windows 7 builds via Altiris
• Responsible for the support of all HP 6930p\HP8440p/IBM T61\T400 Laptops
• Provided HW\SW troubleshooting and support
• Facilitated Blackberry PDA support 9000\9700\Torch
• Administered Active Directory User Account
• Assisted with Conference Room Crestron AV\VTC\projector setups\support
• Provided Remote user support via SMS
• Responsible for laptop imaging
• Supported CISCO 7941 VOIP, Lotus Notes 8.5 email client, and MS Office 2007/2010
• Removed Spyware\Malware & Virus

Confidential

Systems Analyst

Responsibilities:

• Provided day to day user community support
• Softwre deployment via LanDesk
• Responsible for server racking\de-racking\ server decommissions
• Provided Active Directory user administration
• Built, support, and troubleshot Windows 2000\2003 Server
• Responsible for NTFS file share permissions
• Provided BlackBerry 8700\Curve\Pearl support
• Responsible for Lotus Notes 7.0 email client support
• Facilitated Cat5E cable tracing\runs

Confidential

Trade Floor Systems Administrator

Responsibilities:

• Supported a 500 Trader community in a Windows XP SP2 environment
• Responsible for coordinating and executing IMACs
• Troubleshot IPC Turrets, CISCO VOIP 7961Series, Market Data Support Bloomberg\Reuters\AEW\Dealogic\FactSet\Capital IQ
• Supported MS Office 2K3 Support \Lotus Notes 7.0 email client support
• Supported HP/Compaq DC5000s\DC5100\DC7700 standard hw
• Troubleshooting ExcelAdd-ins (Bloomberg Excel Add-in\Cap IQ Excel Add-in\Reuters Excel Add-in
• Provided Blackberry 7290\8700\8800\Curve\Pearl support
• Active Directory user account administration
• Provided HP LJ Printer 4350\8150\9000 support
• Performed NTFS share drive permissions

Confidential

Senior Field Technician

Responsibilities:

• Responsible for the support of all networking technologies for 11 major Hedge Fund companies
• Received and resolved all Helpdesk calls via telephone
• Responsible for logging calls into Helpdesk ticketing system
• Provided Cisco Unity Express IP Telephony 7940 Series installation & support
• Supported MS Exchange Server 2000\2003 w\Outlook 2000\2003 Professional, Windows 2000\2003 Server w\Active Directory and Windows 2000\XP Professional
• Provided Market Data Support (Bloomberg\Reuters Bridge 8.2.2)
• Supported Treo650\Blackberry 7290\8700g series PDA
• Responsible for HP 4250\4350\9000 Network Printer setup & support

Confidential

IBK Desktop Support Technician

Responsibilities:

• Provided desktop support to a 2000 user community
• Responsible for remote support via DameWare for problem resolution
• Responsible for day to day client support of all Traders and Analysts
• Supported Windows XP, MS Office XP, Blackberry7900 PDA support, FactSet, PowerPoint with Pitchbook client
• Installed and maintained HP\Xerox Textronic network printers
• Performed Active Directory user administration
• Facilitated Desktop rebuilds via Altiris automated build software