SUMMARY:

• I am looking for an individual contributor role focusing on, system administration, desktop management, and process improvement. I have spent 20 years working for both public and private entities improving on processes and procedures. This led to saving $44 million dollars in savings for Confidential and allowed them to scale at the pace required.
• From managing deployments of classrooms of desktops to managing network deployments I always ensured projects landed on schedule if not ahead of schedule
• Served as the West Coast SME for a network deployment project saved Amazon Web Services $44M annually
• Created and managed 3 small product lines delivering all projects on time and under budget
• Implemented automated escalation system resulting in increased customer satisfaction and shorter ticket lifespan
• Reduced IT deployment process of new computers from 48 hours to 4 hours by using MDT with only a ~30 - minute impact to customers
• Lead initiatives to increase customer satisfaction based on customer feedback and metrics
• Managed Active directory and Windows servers running SCCM, MDT, file and print services
• Created and deployed Virus prevention utilizing App Locker to over 2,500 systems
• Reduced infections from 100+ the previous year to 5 in the following 12 months
• All sources of infection were identified during the COE process
• Secured flagship product running on Windows 10 used on over 2000 military bases
• Participated on Confidential physical penetration testing team actively working to prevent the removal of equipment or data in North American data centers
• Team lead during the launch of a 25-person Customer Support team, operated 3 months as acting team manager.
• Recently involved in over 50 technical interviews recruiting candidates
• Mentored team of 12 students in the art of computer repair and customer service
• Headed team building programs at resulting in creation of monthly team building activities
• Worked with a colleague from UAF to improve their skills to replace me in my role when I left
• Created computer hardware purchasing standards in all roles
• Hardware diagnostics for Server hardware, desktops, and laptops from
• Identified root cause of large-scale hardware failure allowing us to a fix the issue

PROFESSIONAL EXPERIENCE:

Team Lead

Confidential

Responsibilities:

• Lead multiple teams with varying scopes
• Device Library - A team of 6 operating a device library with 76,000 devices for internal use
• 3D Print/IOT lab space that creates custom devices and prints while providing lab support to developers of Microsoft 3D Builder
• Oversee all operations, paying attention to areas in need of improvement and making notes of employees who are struggling
• Interact with employees, make recommendations, and ensure all workers are fully capable and understand their duties and succeed
• Monitor progress of projects, ensuring work is completed correctly and on schedule
• Process optimization focused on data based long term growth
• Break fix server hardware repair (Dell and HP)
• Raid troubleshooting and repair
• Windows Server 2019 installation, configuration, and troubleshooting
• Windows 10 installation, configuration, and troubleshooting
• Layer 1 network troubleshooting
• Supervised 25 CSS team supporting Office 365 GCC High/DOD
• Provided day to day leadership and escalations
• Responsible for scheduling, creating and documentation of procedures
• Mentored and trained agents in both personal and professional abilities
• Leveraged customer feedback to increase team efficiency

Product Owner

Confidential

Responsibilities:

• Created and managed 3 small product lines delivering all projects on time and under budget
• Following up with customers and leadership about product feedback
• Network and system maintenance and monitoring
• Create hardened Windows 10 IOT golden image for kiosks and other embedded computing platforms FIPS 140 Compliant
• Implemented rigid security processes for all provisioning systems exceeding standards set
• Completed my 6-month contract 3 months ahead of schedule
• Modify installation scripts using PowerShell and DISM

TEAM LEAD DATA CENTER OPERATIONS ENGINEERING

Confidential

Responsibilities:

• West Coast SME of data center infrastructure network deployment optimization project
• Break/fix Server repair in a Linux 24x7 Software Defined Data Center environment
• Rack/stack/cable Server hardware troubleshooting
• Network deployment management
• Cisco switch configuration
• Physical security penetration testing, Evaluating security techniques and technology
• Participate in and deliver on high impact projects
• Resolve high severity issues in the data center
• Install & configure server racks according to internal SLAs
• Manage complex large-scale network deployments using proprietary hardware and techniques

Desktop ADMINISTRATOR

Confidential

Responsibilities:

• Active directory / Group policy management
• Windows Desktop administration and Hardware support for 500+ workstations
• Application and operating system packaging for remote deployment via SCCM, MDT and PowerShell scripts
• Hardware standard creation
• Create and maintain technical documentation
• IOT Device testing for corporate deployments

Desktop Technician

Confidential

Responsibilities:

• Active directory / Group policy management
• Application/Operating System/Driver packaging for deployment via SCCM, MDT task sequences and PowerShell scripts
• Site SME on Mac operating systems, prior to me arriving they did not have version control, imaging abilities or remote management of machines. After I left every machine was being managed using JAMF tools and were capable of being remotely imaged
• Support and maintain 400 computers running a mixture of Windows 7 and macOS including 100 public use kiosks secured to prevent unauthorized access and configuration changes.
• Hardware lifecycle management

Building Computer Technician

Confidential

Responsibilities:

• Support and maintain over 500 computers 30% Windows 70% macOS Managed via active directory
• Active directory / Group policy management
• Troubleshoot OS and application installation/configuration issues/remote fixes deployed via PowerShell
• Created separate Mac and Windows images for each computer lab and re-deployed images every semester for a fresh image with latest OS and software updates. Minor updates were pushed via ARD
• Support and maintain 7 computer labs and 2 mobile laptop labs
• Provide instruction and assistance to students and staff
• Hardware lifecycle management