POrt SUpport Technician Resume San Antonio, Tx - Hire IT People

SUMMARY:

To synthesize my previous work experience with everything learned while acquiring my Network Administration degree and continue to focus on s and my own growth for the betterment of my employer, their clients and to improve myself and my contribution to society.

PROFESSIONAL EXPERIENCE:

POrt SUpport Technician

Confidential, San Antonio, Tx

Responsibilities:

Short - Term contract updating head unit software on brand new Toyota vehicles
Install updated software that allows owners and multiple drivers to set up user profiles
Create user profiles and test functionality of different aspects of the head unit within that profile
Set up and hardened networks, Windows and MAC devices within my community as they tackled having to work from home for the first time. Introduced and trained many on Zoom, Office 365/Exchange, MS Teams, Remote Desktop, VMware, Various VPN’s, etc.
Took additional classes and bootcamps on Azure, AWS, ServiceNow, ITIL and Jira.
Refocused Network Admin degree towards server administration both in-person and via the cloud (Azure). Special focus was placed on Windows Server and the implementation of Microsoft Virtualization using Hyper-V as well as VMWare.
Acquired A.A.S. in Network Administration

Advisory Operations Analyst - Consultant

Confidential, New York, NY

Responsibilities:

Inbound contact via phone and email with Financial Advisor's to assist them with the changes in company policy and to support the expanded utilization of the online tools available for the benefit of their business and consequently, their clients.
Wrote scripts/instructions for co-workers to communicate these changes more effectively and efficiently to the FA's and those to assist the FA's to communicate the changes to their clients.
Assisted in and managed a variety of special projects requiring impeccable levels of quality analysis, platform testing/troubleshooting, problem-solving and strong communication skills and collaboration with numerous departments including compliance and legal.

Confidential, San Antonio, TX

Project Manager

Responsibilities:

After discovering and expanding an unused and unique trading platform, I took over the planning, design, marketing, and client on the platform via webinars.
Created and ran previously non-existent departments for both tech support and customer service and software support. Utilized Salesforce to act as Tier I, II and II levels of support.
Managed all aspects of the local office including, but not limited to; Payroll, billing, collections, trading,, some design work, as well as the management of 3 employees with a focus on the increased exposure of the firm and the subsequent and exponential increase in clients and monthly platform fees.

Confidential, San Antonio, TX

Investment Consultant

Responsibilities:

Re-acquired Series 7 and 63 and added the Series 65.
Developed outbound telephone relationships with existing and new clients to better achieve their investing needs and bring in new net assets from other firms with appropriate documents.
Assisted clients with all aspects of their trading and investment activities, including Software and Technical Support related to their accounts, investing, day trading and options trading.
Promoted to Investment Consultant within National Branch.

SOftware Sales and Technical Support analyst

Confidential, San Antonio, TX

Responsibilities:

Handled inbound and outbound sales of property appraisal sketching software.
Provided technical support for software products to clients and users.
Conducted presentations of software for large groups of industry experts.
Managed testing of new software updates and releases while evaluating and documenting usability, customer response and providing software support.

Mortgage Support Specialist/Data Support Specialist

Confidential, Austin, TX

Responsibilities:

Assisted in the resolution of hardware/software issues for mortgage professionals while structuring or processing loans.
Created and administered Microsoft databases and Crystal Reports.
Worked in AS400 testing environment prior to rollouts.