PROFESSIONAL SUMMARY:

• Solution - oriented, highly analytical, and resourceful computer technician with technical troubleshooting, end-user service and network support experience. Expertise in software configuration, and testing/repair of hardware applications. Highly professional with excellent communication skills.

TECHNICAL SKILLS:

Hardware: Different types of PC & laptop models

Software: Windows 10, 7, XP, MS-DOS, Microsoft Office 365, Symantec, Malware Bytes, Internet Explorer, Chrome, Mozilla Firefox, MS Outlook, Lotus Notes, VM ware Oracle virtual box, Service Center & Ghost

PROFESSIONAL EXPERIENCE:

Confidential

Windows 10 Technician

Responsibilities:

• Unboxed PCs and carried out software updates
• Deployed several PCs throughout Hospital system
• Made sure all PCs were working properly by login on & testing applications
• Backed up data from prior Pcs and restored onto new ones
• Checked that all PST files were mapped to outlook
• Adjusted display settings for users
• Mapped network printers and installed drivers for personal printers
• Carried out cable management during PC replacements
• Kept track of asset tags and serial numbers for new and old Pcs
• Returned old computers to central location for redeployment or disposal
• Updated document on shared drive with Asset tags and serial numbers
• Followed up with users the day after PC was deployed
• Sometimes carried out desktop support for other pcs not related to migration

Confidential

Windows 10 Technician

Responsibilities:

• Windows 10 Migration
• Installed images on Microsoft Laptops - Surface Pro 6 and Surface Go
• Gave standard company name to laptops
• Backed up data from laptops to be replaced
• Restored data onto New Surface pro or Go laptopLogged on as user and made sure settings were proper
• Tested applications, printing and VPN. Ran GPupdate and ran windows updates
• Updated spreadsheet to reflect laptops deployed and retrieved
• Carried out desktop support for users after laptops deployed
• Kept inventory of items received and deployed

Confidential

Technical support

Responsibilities:

• Installing base images on the new computers as they arrived. Done for new hires in different states and countries
• Used SCCM to install programs
• Installed McAfee as antivirus; Plus used it to encrypt hard drive & for logon authentication
• Set up cubes, offices, and meeting rooms for interns and new hires
• Assist with meeting setups
• Logged into laptop or iPad and launched Zoom to join meetings at different conference rooms. Fixed issues related to cabling, sound and video. Monitored conference rooms daily.
• Wipe and image computers for PC Recycling / Buyback program
• Assist with organizing and inventorying equipment for Ingram hardware recycling pickup
• Used Service Desk Manager to keep track of assigned tickets. Updated and Created tickets
• Retrieved laptops from termed employees then wiped and cleaned them for next hire
• Helped users with setup of iPhone or problems such as wireless not working or missing application
• Desktop/install/deployment technician -- ProSource/WPP -/CoreTech
• Provided responsive, timely support to ticket requests and maintain service level agreements on hardware, software, network and phone systems. This includes setup, troubleshooting, upgrading, proactive maintenance, and repairs.
• Installed and configured software; Handles IT equipment moves and setup
• Performed asset and license tracking
• Supported various customer company hardware including servers, laptops, terminals, desktops, printers and handheld devices.
• Built, configured, upgraded and imaged desktops and laptops
• Supported all typical desktop applications including; Windows OS, MS Office, Active Directory, in-house software and email applications.
• Adhered to previously established security procedures.
• Assisted in the removal of computer equipment (servers, switches, routers, etc.) due to company relocation in New Jersey -- Ingram Micro.
• Setup docking stations, laptops, printer -- The Collected Group- New York City.
• Carried out disconnection of computers and peripherals at New York City, -- Banana Republic company relocation to California.
• Backed up laptops and migrated to another domain. Configured outlook and installed and configured one drive. Restored data onto laptop. Instructed users on how to access and use office 365 programs. -- Allied AUS, New York City
• Configured and tested phones for RBC Market capital at the World Trade Center.

Confidential

Technical support

Responsibilities:

• Installing base images on the new computers as they arrive. Done for new hires in different states and countries
• Used LANDESK & SCCM to install programs
• Installed McAfee as antivirus; Plus used it to encrypt hard drive & for logon authentication.
• Set up cubes, offices, and meeting rooms for interns and new hires
• Assist with meeting setups
• Logged into laptop or IPad and launched Zoom to join meetings at different conference rooms
• Intern and New hire
• Wipe and image computers for PC Recycling / Buyback program
• Assist with organizing and inventorying equipment for Ingram hardware recycling pickup
• Used Service Desk Manager to keep track of assigned tickets. Updated and Created tickets
• Retrieved laptops from termed employees then wiped and cleaned them for next hire.

Confidential

Windows 10 Laptop Refresh Technician

Responsibilities:

• Receive, inventory, and unbox laptops.
• Kick off SCCM task sequence to build laptops to Windows 10.
• Work with SSE to identify users to be provisioned (weekly schedule).
• Provision laptop to each user and update asset management portal.
• Provision laptop accessories to each user (Survey users in advance).
• Coordinate with SSE on reclaiming deployed desktops when installing laptops.
• Answer user questions about laptops and accessories.
• Assist user in installing any applications needed by user (if not already installed on laptop) System Center.
• Work with user to install laptop, docking station, and accessories at user’s desk, in many cases, replacing existing miniPC or small tower.
• Inventory and store current and replaced hardware at stock rooms.

Confidential, NJ

Deployment Technician

Responsibilities:

• Weekend job carried out on behalf of Confidential for Penske. Penske acquired new dealership. Assisted in the moving of all computers at this location to a new domain.
• Removed unnecessary hardware.
• Created and modified 500+ users in active directory.
• Created and modified 300 Phones for users on Cisco Unified CM Administration and on skype for business.
• Installed 300+ Jabra headsets and Polycom phones to be used with Skype for business.
• Created images and used on several devices; Deployed devices to several users.
• Monitored printers and Uninterrupted Power Supply daily.
• Create and manage users and groups within office 365 Admin.
• Provided desktop support & help desk to users in office and other states as needed. Installed Lotus Notes, MS office, Dream Weaver & other applications when requested. Updated Inventory database in lotus notes and spreadsheet with 500 + users names, laptops & pcs.
• Monitored SharePoint site for requests and trouble tickets. Took ownership of tickets and requests. Updated site once problems fixed and requests completed.
• Used Ammyy.com & gotoassist.com to connect and help remote users

Confidential

Computer Technician - Consultant

Responsibilities:

• Upgraded over one hundred laptops and PCs hardware and operating systems from Windows XP to Windows 7; backed-up and restored data onto new devices; tested all items for consistency.
• Users were given desktop support the day after upgrades.
• Carried out projects for various clients:
• Pilot - Upgraded/replaced several devices at Princeton, NJ for Axis Capital - January
• Upgraded/replaced several devices at NYC for Axis Capital - March/April
• Upgraded/replaced several devices in the Island of Bermuda for Axis Capital HeadQuarters - May
• Installed the Eclipse program on several devices and replaced all PCs at Ohio and South East (Rexel/GEXPRO).

Confidential

Computer Technician - Consultant

Responsibilities:

• Upgraded PCs hardware and operating systems from Windows XP to Windows 7; backed-up and restored data onto new devices; tested all items for consistency.
• Assisted in the replacement of servers and provided desktop support to 35 users in New York City and the Bronx, NY.
• Provided a broad range of support duties for the company’s employees and vendors.
• Supported user systems including desktops, laptops, printers, peripherals and handhelds.
• Worked with outside contractors (Unisys, ISA) regarding repairs of hardware.
• Kept a log on server backups and sent tapes to offsite storage location (Arcus/Iron Mountain).
• Served as a Virtual Help Desk Agent/ Single Point of Contact (SPOC) to take on thousands of calls from users within the US and other countries regarding IT, phone, furniture & access problems.
• Upgraded PCs & laptops to newer operating systems and software; connected PCs and printers to local area networks.
• Replaced leased PCs, monitors & laptops for thousands of users.
• Loaded images on PCs and laptops using different versions of Ghost.
• Remotely fixed several applications, hardware problems and Internet service connection issues for teleworkers (work at home) or mobile users. Troubleshooting included checking speed and router configuration. Contacted internet service providers (Comcast, etc.) for problems related to failure of router hardware, cabling and issues exclusive to ISP.
• Monitored and updated QUEUE trouble tickets in Service Center program with tasks performed.
• Monitored Service Center QUEUE & outlook mailbox for requests (i.e. - Installs of licensed software, new PCs, printers, etc.). Assigned to other technicians and myself. Followed up with fellow technicians to make certain requests were completed promptly.
• Received and scanned new hardware and software into a tracking database to keep track of inventory. Uploaded list to asset management department.
• Created tickets in Expert Advisor & Service Center for trouble issues, requests & projects.
• Performed projects that involved companywide OS upgrades, Restacks (office moves), configuration of Cisco VPN or Cisco any connect for remote access purposes (teleworkers, mobile users) in NJ, CT & Florida.
• Configuration of PCs/laptops for access of virtual machines. Migrated many users to THIN CLIENT.

Confidential, NJ

Install Technician/Desktop Support/Receiver

Responsibilities:

• Installed software (Lotus Notes, office, etc.) within Windows NT, 95 & windows for workgroups for 100s of users. Attached PCs and printers to local area network (token ring & Ethernet). Updated users’ requests in lotus notes & remedy programs. Loaded images on PCs/laptops and deployed to users while also instructing on how to use equipment and get support. While carrying the function of desktop support fixed several applications, hardware & OS. Updated tickets for every problem that arose. Switched clients from token ring to Ethernet.
• While doing the prior tasks also became part of Prudential’s pc fulfillment process and carried out the function of Receiver of IT equipment and software, plus trained and monitored other receivers at different sites. Received hundreds of purchase orders through lotus notes which I monitored for delivery daily. Once orders arrived, items were distributed to desktop support technicians who then deployed hardware and installed software to end users. Worked with procurement ordering department, vendors, shipping companies and truckers during ordering process to ascertain nothing would go wrong.