IT Desktop Support Specialist Resume Orlando FL - Hire IT People

SUMMARY

Enthusiastic and energetic IT support professional and developer in progress, with an ever - growing passion for technology and its endless opportunities, with 12+ years of experience.
Bilingual, eloquent, fluent in English and Spanish. Eager to be part of an outstanding group of individuals to fulfill collective success goals.

AREAS OF EXPERTISE

Installation, configuration, deployment of Linux, Mac OS, Windows, Android, iOS devices.
Hardware/software troubleshooting and repair.
On point customer service with all types of users from technical to non-technical.
Problem solver by in depth analysis of given opportunity.
Basic networking troubleshooting skills
Full Stack Development with HTML, CSS, JavaScript, Python, Flask, MySQL.

PROFESSIONAL EXPERIENCE

IT Desktop Support Specialist

Confidential, Orlando FL

Responsibilities:

Providing first response and resolution for onsite and remote user base.
Configuration deployment and shipping of desktop, laptops and peripherals for new hires and upgrades.
Incident creation, tracking and resolution using Service Now, Email, MS Teams.
Maintaining system functionality by testing computer components.
Making use of various tools to remote assist individuals like LogMeIn, RDP, MS Teams, ZOOM.

IT Desktop Support Specialist

Confidential, Orlando FL

Responsibilities:

Providing first response on site and remote support during the Covid-19 Pandemic.
Preparing and deploying Windows and Mac computers of all form factors with SCCM and Jamf.
Incident creation, tracking and resolution using Service Now, Slack, ZOOM, Email.
Making use of various tools to remote assist individuals like LogMeIn, RDP, ZOOM.
Desktop and Laptop hardware parts repair, replacement and upgrade.

IT Help Desk Specialist

Confidential, Orlando FL

Responsibilities:

Incident creation and handling with Service Central, email, Slack.
Remote assistance on hardware and software related issues with LogMeIn, RDP, Skype.
Solving different issues with computers, 2FA (two factor authentication) devices, network equipment, printers, scanners.

IT Desktop Support Specialist

Confidential, Maitland FL

Responsibilities:

Providing desktop support for the ADCS ecosystem with 2,500+ employees across the nation in the medical field, including 650+ in house corporate employees in Maitland FL.
Technical support via telephone, email, Slack, Skype and ticketing systems to ensure resolution for all hardware and software related issues.
Hardware configuration and deployment re-imaging, repairs and upgrades of Windows, Mac OS, iOS devices of all form factors; laptops, tablets, smartphones, monitors, printers, scanners, digital cameras, etc.
For in house and recently acquired practices and existing ones alike.
Remote access for onsite and remote users with LogMeIn, Kaseya, Skype, Team Viewer, RDP.