Desktop Support Resume Madison, NJ - Hire IT People

SUMMARY

Highly motivated professional looking to utilize and grow my skills in Information Technology.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Madison, NJ

Desktop Support

Responsibilities:

Onboarding and Off boarding employees
Used ServiceNow to manage, update, and resolve assigned workload
Reimaged, diagnosed, repaired, and upgraded company laptops, equipment, and software
Verified and maintained security compliance with McAfee ePO for all company assets
Managing and installing patches via Ivanti
Provide remote support via Ivanti and TeamViewer
Support onsite clients and remote office users
Maintained and managed hardware assets with ServiceNow Hardware Asset Management (HAM) and Ivanti Asset Management
Supervised the arrangement and preparation of equipment for shipping/receiving
Managed Active Directory Users and Computers to verify Memberships and correct OU placement

Confidential, Union, NJ

Tech Consultant

Responsibilities:

Created user accounts and managed IAM (Identity Access Management) with Active Directory
Managed request, incidents, and client needs via ServiceNow
Maintained network and local printer troubleshoot, support, and setup
Deploy desktops and laptops, back up client data via OneDrive, and installed required software depending on department / individual needs
Performed onboarding for new hires
Managed and maintained software/hardware inventory with Ivanti
Remotely supported users via phone or remote software (Bomgar)
Created knowledge articles for Tech / Client
Troubleshoot and configure outlook accounts
Managed office 365 license via office admin portal

Confidential, Avenel, NJ

Warehouse Worker

Responsibilities:

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Loaded, unloaded and moved material to and from storage and production areas.
Delegated responsibilities for multiple shifts throughout warehouse

Confidential, Hackensack, NJ

Electrician Apprentice

Responsibilities:

Assisted with electrical installations, including lighting and smoke detectors.
Performed detailed tests on equipment after completing installations, replacements or repairs to ensure compatibility and safety of electrical systems.
Installed electrical wiring through conduits and holes in both flooring and walls.
Coordinates with city engineers, 3rdparty engineers for all site inspections