IT Support Technician Resume

AREAS OF EXPERTISE

Confident
Positive Attitude
Exxcellent Time management skills and ability to work under time pressure
Excellent Teamwork skills with Strong sense of Responsibility, Accountability and Commitment
Communication skill in verbal and written both
Good technical knowledge, skills and hand on experiance of software - Windows10, Microsoft Office 365 etc.
Well-rounded experience with SAP-SD-CRM techniques

TECHNICAL SKILLS

Operating system: Windows 10, Linux, MacOS, SAP

Web development: SALESFORCE, PHP, HTML, CSS, WORDPRESS, DREAMVIEWER, PHOTOSHOP

Languages: Java, C, C++, PHP, Python, Unix, Perl, Html

Databases: SQL, MySQL server

MS Office: MS Word, MS Excel, MS Power Point, Outlook

PROFESSIONAL EXPERIENCE

IT Support Technician

Confidential

Responsibilities:

Developed and upgraded software and hardware inventory as required and Provide desktop support to 25 end users using TeamViewer and AnyDesk.
Procured and install 100 new computer and Software applications for windows upgrade. Educated new users on windows applications and the Office 365 suite.
Consulting with IT managers and other departments as required.
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors in a timely manner.
Monitoring hardware, software, and system performance metrics.
Updating computer software. as well as upgrading hardware and systems.
Maintaining databases and ensuring system security.
Documenting processes and performing diagnostic tests.
Keeping track of technological advancements and trends in IT support.
Set up and conducted monthly staff meetings to discuss website updates, this resulted in better data driven decision making and faster results, which improved the site performance and accessibility of information.

Jr. Desktop Support Engineer

Confidential

Responsibilities:

Maintained the availability of company computer system including servers, workstations, laptops, printer and multimedia equipment.
Support Administration multi-server windows LAN.
Maintained inventory of IT assets Support Microsoft Server/ Outlook and user accounts.
Maintained system tape backup and implemented recovery plans.
Help Desk / End-user support for hardware, software and windows operating systems.
Maintained Corporate Internet and Internet site connectivity & Configuring ERP on Client.
Virus control through Trend Micro Office scans corporate Edition Antivirus Software.