HelpDesk Analyst Resume

Objective

Talented IT professional with a strong technical attitude and over 5 years of quality IT experience seeking a position where I can contribute my experience and knowledge as a Helpdesk Support Professional.

TECHNICAL SKILLS

Operating Systems: Windows 10, XP, Mac OSX

Applications: Oracle, Comtrac, BMC Remedy, BOMGAR, BES Admin, GOOD Admin, RSA Admin, Autonomy, LMS, Reccomind, SharePoint, Avaya Call Pilot Manager, Autonomy investigator & ECA, AUD Exchange, PeopleSoft

Devices: iPad/iPhone, Android

PROFESSIONAL EXPERIENCE

HelpDesk Analyst

Confidential

Responsibilities:

Triage of calls and e - mails regarding general help desk issues ranging from MS Outlook to OS troubleshooting
Administration of Blackberry accounts on the Blackberry Enterprise Server
Administration of VPN accounts using the RSA Administrative Console
Administration of Accounts in Active Directory
Remote troubleshooting using the BOMGAR utility
Documentation of incidents using the BMC Remedy ticketing system
Recovery of deleted emails using Autonomy for our litigation department (OGC)
Provide documentation of new improvements and application via SharePoint.
Train and create documentation for new hires within the helpdesk.
Manage and deliver all documentation and feedback of Autonomy for eDiscovery.

Desktop Support Analyst

Confidential

Responsibilities:

Support staff with installation, configuration, and troubleshooting of desktops, peripherals, and software within established standards and guidelines
Coordination with vendor support to resolve technical issues with equipment and software
Ensure computers connect seamlessly with divers systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Recommendation/Implementation of upgrades on computers to ensure longevity.
Assessment of needs to determine specifications for future procurement of systems
Administration of LAN/WAN records and telephone systems cab.

Level IV CAE helpdesk senior lead

Confidential

Responsibilities:

Support of Confidential customers with Internet Connectivity related issues.
Provide technical support and analysis of various client/server devices and software applications
Troubleshooting of account issues using Oracle and Comtrac databases
Troubleshooting of cable modems, wireless routers, and software issues
Acting client liaison within Confidential including Tech Support, Billing, and Sales and Retention

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship