Help Desk Representative US

Certifications
CSE� - Certified Sales Executive�
Key Skills
Profit Building and Sales Growth
Sales Presentations
Major Account/ National Sales
Creative/Strategic Selling
Network & System Security
System Integration Planning
Multitier Network Architectures
Education
Confidential,
AS in Computer Networking, 2012
Currently attending classes in pursuit of a Networking degree
Classes include Cisco Systems’ semesters 1-8, Analog and Digital Circuits, C+ programming, A+ certification, Microsoft Server 2008, Linux & Project Management
Graduation date: Dec 2012

Help Desk Representative

Knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
Technology Summary

Advanced Networks:

Frame Relay, ISDN BRI, T1/E1, CSU/DSU, Synchronous Serial, HDLC and PPP

Systems:

Unix-Based Systems (Solaris, Linux, BSD); Windows (all)

Networking:

LANs, WANs, VPNs, Routers, Firewalls, TCP/IP, rs232 , IEEE 488

Software:

MS Office (Word, Excel, Outlook, Access, PowerPoint, Project)

Professional Experience

Confidential,
Maitland, FL

Sales Executive, 1998-2010

Courtesy Auto, Longwood, FL

Sales Consultant, 1994-1998

Became an expert in sales negotiations/presentations for multiple employers. Recent Sales Highlights:
Accepted challenge of reviving underperforming Columbus market, building Cleveland and Grand Rapids markets, and successfully guided comprehensive revenue growth from $980,000 to $2.78 million annually while increasing client base from 700 to 2100; increased Columbus revenue from $500,000 to $1.2 million, Cleveland from $0 to $720,000 and Grand Rapids from $480,000 to $860,000. Throughout tenure averaged 38% closing ratio versus company average of 24%. Recognized as “Consultant of the Year, 2002.
Guided 300% increase in profits by securing hundreds of new customers via new presentation process and delivery, aggressively marketing product to new markets, and implementation of new presentation process and follow up procedures.
Reduced staffing costs $450,000 annually through reduced turnover with implementation of enhanced training programs.
Recipient of number Salesperson of the Month awards 15 times in 3 years for consistently meeting or exceeding sales quota; averaged 15 cars per month sold for entire tenure.
Recognized for ability to secure sales via selling techniques and product knowledge and promoted to team closer after 10 months of hire; captured considerable market share otherwise captured by competition.

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