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Customer Service Representative Resume

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Carlisle, PA

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EDUCATION & TRAINING:

  • Confidential College, 2010-Present, Computer Information Systems
  • Confidential Institute, 2007-08Network & Internet Security Administration
  • Confidential College, 1989-91 A.A. Computer Information Systems
  • Confidential College, 1993-94 Non-Credit Certificate 420 hours Data Entry & CS
  • Confidential College, 1982-86 Assistant Instructor Dale Carnegie Institute
  • Confidential Administration Training Course 2009 280 hours Customer Service

INTERNSHIP:

  • Confidential- 2008 (480 Hours) Help Desk
  • Confidential- 2008 (325 Hours) Records Controller

MILITARY: 

  • Petty Officer Second Class Material Specialist II
  • Certified Water & Fire Safety
  • Inventory Control
  • Ship and Radio Communications
  • Computer applications and programming

EMPLOYMENT HISTORY:

2010 Confidential, Carlisle, PA 17013 Customer Service Representative

  • Assisted clients with telephone service connections
  • Informed clients of available services and charges
  • E-mailed clients with monthly invoices of charges and calls

2009-10 Confidential, Harrisburg, PA 17105 IT Help Desk

  • Assisted customers with opening new/existing account(s)
  • Monitor daily customer’s status of vehicle(s), toll violations
  • Up-date new and delete Map quest destinations, manage toll information transponders

2000-01 Confidential King of Prussia, PA 19406 Technical Specialist II

  • In-bound tech support Web-TV programming
  • Set-up and created E-mail, Web pages and Internet services for new customers
  • Analyze and create excel reports for the other Distribution Centers

1982-99 Confidential. New Castle, DE 19808 Bindery Production Supervisor

  • Supervised 40 employees on Martin/Muller machines
  • Coordinated and scheduled pick-up and deliveries for JIT (Just in Time)
  • Conducted weekly developmental meetings and productivity

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