SUMMARY 
Hardworking and innovative professional computer support engineer with 15+ years hands-on technical experience. Possesses good organizational skills and is people oriented. A dependable, aggressive, proactive, team player constantly learning and striving for support improvement techniques.

PROFESSIONAL EXPERIENCE

01/2012 - Present Confidential– Cherry Hill, NJ
Technical Support Specialist

• Windows Server Technical Support (Clean-up, Update and Optimize)
• Wireless and Network Infrastructure design and implementation
• Backup and Disaster Recovery structure for server, desktop and home environments
• Windows 7 imaging, roll-out and dedicated support
• Corporate / SOHO Anti-Virus and Endpoint Protection installations and Maintenance
• Provide Secure Remote and On-Call support for clientele
• Corporate procurement research and planning for hardware and software products
• Apple connectivity in the Office and Home

06/2001 - 09/2010 Confidential- Philadelphia, PA
Senior Executive Support Specialist

• Dedicated and private support for the CEO and COO in their private offices and homes
• Provide internal and external computing support for the 100+ Executive Staff
• Provide On-Call support for the Executive Staff
• Work with Desktop, Exchange, NT Admin and Security Groups to support the Executives
• Build relationships with external companies (Comcast, Verizon, Cisco, Linksys, Dell, Lenovo, HP, etc) for Executive Staff Support
• Setup and maintain Home Cisco Wireless Networks, PC’s, Laptops, Printers and Internet
• BlackBerry, Cell Phone, Air Card, Bluetooth and BES support for the Executive Staff
• Secure connectivity from home or travel locations utilizing VPN, Citrix and OWA
• Build, Maintain and Backup the Executive images for standardized laptops and desktops

01/2000 - 03/2001 Confidential- Philadelphia, PA
Senior Infrastructure Solutions Engineer

• Microsoft Windows NT & 2000 Server builds and support (File & Print, SQL, Exchange, Proxy, DNS, DHCP) in small and middle market clients with Compaq, Dell, HP & clones.
• Network Infrastructure Support/Design (Switches, hubs, print servers, wireless, DSL, T1)
• Microsoft Windows 2000 Migration
• Corporate and company wide Anti-Virus Strategy and Support (Symantec & McAfee)
• Corporate and company wide Backup Strategy and Support (ArcServe & Veritas)
• Implementation of standards / uniformity for process improvement in the business sector
• Level III & IV networking and desktop problem solving support

08/1999 - 11/1999 Confidential- Philadelphia, PA
Senior Systems Analyst

• NT Server builds with Compaq & Dell (SQL, Exchange 5.5, IIS)
• Assist with cc:Mail to Exchange testing / roll-out for server and client – 200+ users
• Assist with Implementation of Corporate Anti-Virus Strategy
• Y2K NT 4.0 laptop image design with IBM ThinkPads
• Y2K NT 4.0 desktop image design with HP series desktops
• Desktop / Laptop images and deployment with Ghost 5.1x

04/1998 - 07/1999 Confidential– Mount Laurel, NJ
Network Manager

• Network design and administration for Switched, Fast Ethernet environment
• Novell 4.11 Network / Server Administration and upgrade / replacement
• NT 4.0 Network / Server / Workstation Administration and upgrade / replacement
• NT Exchange 5.5, IIS 4.0, DNS, DHCP, Web Proxy Administration
• Recommendations / research for all hardware and software purchases / leases
• All Servers HP and COMPAQ, All Desktops HP and Gateway 2000
• Design, Implement and Support Desktop / Laptop images – WIN95/ WIN98/WinNT 4.0
• Design, Implement and Support Corporate Anti-Virus and Backup Strategies
• Implement Y2K readiness program

03/1997 - 03/1998 Confidential- Collegeville, PA
Senior Network Administrator

• Lead Networking Consultant / Team Leader for Lockheed Martin – East Windsor, NJ
• Novell 3.1x & 4.1x Administration – Twelve COMPAQ & Dell servers
• MS Mail & Exchange Administration / Conversion MAC & PC Platforms
• Windows NT Server / Workstation Administration – Four COMPAQ & Dell servers
• Support for 3500+ people campus wide
• Desktop / Laptop Image Developer - WIN31 / WIN95

07/1995 - 03/1997 Confidential-Raleigh, NC
Senior Systems Engineer / Analyst

• Lead Technical consultant for GE Capital Mortgage Services - Cherry Hill, NJ
• Desktop Support Group Manager / Project Administrator
• Provide Level II & III technical support on all hardware and software
• Design / Implement / Maintain Windows 3.1 / Win 95 Images Corporate Wide
• Network Administration for Novell 3.1x & 4.x, Windows NT 4.0
• Support for 800+ people onsite and remotely
• All Servers COMPAQ, all desktops IBM & Dell, All laptops – IBM ThinkPads

01/1993 - 07/1995 Confidential- Mount Laurel, N.J.
Senior Software Support Specialist / Network Administrator

• Networking with the Microsoft Windows environment
• Novell Network Administration for 3.11 & 3.12 Operating Systems
• Consultations for future & next generation computing needs
• Configuration with TCP/IP for multi-platform environment
• Implementation of Metro/Enterprise Network
• Corporate Implementation of Microsoft Mail
• Microsoft Mail Administration for 500+ users
• Installations and Troubleshooting of all PC Hardware and Software