SUMMARY:

• Experienced in EpicCare Modules ( Confidential, Cupid, Optime, ClinDoc, ASAP, CPOE, Confidential ) with 2015 upgrade experience in both support and implementation.
• Highly motivated consultant with almost 4 years of experience and knowledge of Electronic Health Records (EHR) compliant applications.
• Experienced in Epic Radar Workbench Reporting/Crystal Report Writing.
• Experience in Epic specialty Add - ons, clinical workflow and technical build.
• 4 years of extensive experience in the IT industry with emphasis in Quality Assurance, Testing, Analysis and Documentation and development of various applications.
• Credentialed in Epic Confidential .
• Prior experience preparing and conducting one-on-one, classroom and computer based .
• Experienced in providing to adult learners.
• Extensive experience in Manual Testing and Automation testing like QTP, Load Runner
• Experienced in Design, Development, and Execution of Test cases, Test scenarios and Test plans.
• Sound skills in gathering requirements, developing project plans, managing and tracking project execution, designing and managing database, designing prototypes, and project implementation.
• Knowledge of EMR software; providing user’s support and on EPIC, Cerner, and Meditech.
• Excellent verbal and written communication skills. Strong interpersonal relations, public speaking, PowerPoint presentation and entrepreneurial skills.
• Ability to work independently, learn fast and adapt well to changes even under pressure especially at workplace.Ability to design strategies and observe performance metrics.

TECHNICAL SKILLS:

Platforms: Windows 98/Me/NT/XP/2000/2003 Professional and Server, UNIX, Cerberus and OrionNET software, Oil Field Manager, PETRA and Hydro Rig Equipment, Hyperspace.

Applications: Exchange/Outlook 2003, MS Office & Project, Lotus Notes R6.5, Peregrine Service Centre, Tivoli remote admin, HP OpenView, HEAT, Rational ClearCase, Veritas Volume Manager/Cluster Server, TOAD, Singl.eView, Bugzilla.

Tools: Excel, Autosys. Word, Access, PowerPoint, Adobe Acrobat, Lotus NotesTesting Tools: TestDirector (Quality Center), LoadRunner, QALoad.

Methodology & Development: AGILE, RAD, V Model.

Programming languages: PL/SQL, SQL*Plus, SQL, MySQL, VB Scripting, Java.

PROFESSIONAL EXPERIENCE:

Consultant-Epic Go Live Support

Confidential, KY. .

Responsibilities:

• Assisted end users to assign patient to a bay.
• Trained and assisted nurse practitioner on how to get reports and review charts
• Trained and assisting nurses on how to print a label and collect a lab specimen
• Assisted nurses in documenting an overridden pull.
• Supported Epic Inpatient ClinDoc and Physicians Order.
• Participated in Inpatient Go-live, providing elbow support to staff
• Assisted in classroom Workflow to end users and super users
• Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across individual disciplines and functional areas.

Consultant - Epic Go Live Support

Confidential, MMC/Optimum, NY. .

Responsibilities:

• Assist radiologist, IR radiologist, technologist and front desk on hyperspace work flow sheet
• Assist in Confidential front desk, scheduling a future appointments and scheduling manually
• Support in documenting the results of imaging studies in Confidential reading.
• Coordinating the night shift activities per site manager instructions.
• Assist in tracking internal and external film movements throughout the organization
• Support in identifying how film stations are being used.
• Support radiologist in the use of dragon for documentation.
• In corporate Adult Learning techniques and sessions of physicians and Nurses.

Consultant (Zonal Lead)-Epic Go Live Support

Confidential, SLUHN, Quakertown, PA.

Responsibilities:

• Assist radiologist, IR radiologist, technologist and front desk on hyperspace work flow sheet
• Assist in Confidential front desk, scheduling a future appointments and scheduling manually
• Support in documenting the results of imaging studies in Confidential reading.
• Coordinating the night shift activities per site manager instructions.
• Assist in tracking internal and external film movements throughout the organization
• Support in identifying how film stations are being used.
• Support radiologist in the use of dragon for documentation.
• In corporate Adult Learning techniques and sessions of physicians and Nurses.

Consultant- Epic Go Live Support

Confidential

Responsibilities:

• Supported and direct physicians in writing an history and physical note using a note writer
• Support physician on how to manage in basket messages.
• Support Front Desk Nurses on how to assign bed using epic applications.
• Support end users in scheduling and registration.
• Support and assisted physician on how to make dictations in Epic
• Supported and help physician on how to send a letter to a referring physician
• Assists physician on how to release result through my chart.
• Trained physician on how to write patient instruction and resolving problem on the problem list.
• Provided elbow-support to ICU physicians upon Go Live
• Assigned first-wave status in order to train subsequent waves of Go Live Inpatient Specialists providing direct end user support services to physicians and nurses in hospital departments to facilitate the introduction,
• Assisted Physician in documenting Medication reconciliation, support Nurses on how to record patient vitals and system assessment
• Acceptance and integration with effective use to Epic-Care computer applications
• Facilitate end-user learning through one on one coaching, teaching and troubleshooting.

Consultant-Epic Go Live Support

Confidential, CT.

Responsibilities:

• Assisted pharmacists and pharmacy technicians on hyperspace log on and hyperspace environment.
• Assisted pharmacist and technicians on their various workflows.
• Supported and trained nurses on how to manage their patient assignments
• Trained and assisted nurse practitioner on how to get reports and review charts
• Trained and supported clinicians on how to use Hyperspace.
• Assisted front-line nurses with entering vital signs and DOC flow sheet.
• Assisted the pharmacists on how to verify orders, sign orders, create new orders document encounters, and manage their in basket, orders, p list and efficient use of their Smart Sets.
• Assisted pharmacists on creating medication labels, filling up carts and medication dispensations

Consultant-Epic Go Live Support

Confidential

Responsibilities:

• Assisted clinician on hyperspace flow sheet.
• Educated and assisted the physicians on how to document encounters, manage their in basket, orders, p list and efficient use of their Smart Sets.
• Provided issue resolution and updates for the end users.
• Worked with other trainers to make appropriate changes to materials
• Facilitated brain storming sessions and completed departmental walk troughs’.
• Assisted in the conducting of some Epic design workgroup sessions. Design recommendations, which included updating Diagnosis, Reason for Visit and Procedure P lists, developing standardized workflows and creating Physician specific Smart-Sets.

Consultant-Epic Credentialed Trainer

Confidential

Responsibilities:

• Provided in-depth Confidential to the super users, managers, and end users, either one-on-one and in groups on specific Epic workflows.
• Trained and Assisted radiologist, IR radiologist, technologist and front desk on hyperspace work flow sheet
• Assisted in Confidential front desk, scheduling a future appointments and scheduling manually
• Supported in documenting the results of imaging studies in Confidential reading.
• Assisted in tracking internal and external film movements throughout the organization
• Supported in identifying how film stations are being used.
• Provide ongoing end user support for all Epic system changes, updates, upgrades, and new Epic application implementations.
• Incorporated Adult Learning techniques and sessions of physicians and Nurses.

Consultant-Epic Go Live Support

Confidential, Atlanta, GA

Responsibilities:

• Supported and trained nurses on how to manage their patient assignments
• Supported and assisted at all levels; understandable workflows
• Assisted end users to assign patient to a bay.
• Trained and assisted nurse practitioner on how to get reports and review charts
• Trained and assisting nurses on how to print a label and collect a lab specimen
• Assisted nurses in documenting an overridden pull.

Consultant-Epic Go Live Support

Confidential, Fort Lauderdale, FL

Responsibilities:

• Trained and assisted nurse practitioner on how to navigate through the software to complete any activity on epic beacon application.
• Trained and assisted nurse practitioner on how to get reports and review charts
• Provide in-depth to five user types in Inpatient workflows (Physicians, schedulers, techs nurses and nurse managers).
• Trained and assisting nurses on how to print a label and collect a lab specimen
• Provide ongoing end user support for all Epic system changes, updates, upgrades, and new Epic application implementations.
• Supported Epic Inpatient ClinDoc and Physicians Order
• Participated in Inpatient Go-live, providing elbow support to staff
• Assisted in classroom Workflow to end users and super users
• Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across individual disciplines and functional areas.

Consultant-Epic Trainer/Analyst

Confidential, NC

Responsibilities:

• Assisted nurses in documenting an overridden pull
• Provide in-depth to five user types in Inpatient workflows (Physicians, schedulers, techs nurses and nurse managers).
• Trained and assisted nurse practitioner on how to get reports and review charts
• Trained and assisting nurses on how to print a label and collect a lab specimen
• Provide ongoing end user support for all Epic system changes, updates, upgrades, and new Epic application implementations.
• Incorporated Adult Learning techniques and sessions of physicians and Nurses.
• Contributed to the efficiency of Instructional Design in the areas of in basket management

Cerner Inpatient Activation Support

Confidential, Lexington, KY. .

Responsibilities:

• Supported different applications which include Surginet, Power Chart, FirstNet.
• Participated in Go-live support providing implementation and elbow support to physicians with discharge, message center, and order entry/management and software problem/diagnosis.
• Worked with Physicians on Power Plan, PowerNotes and PowerCharts, Favorite orders and charts and clinical notes.
• Assisted Physicians with placing orders,Med Reconciliations and Home orders etc.
• Assisted Nurses with their RVVO and RVTO process, Medication Administration. Trained and assisted physicians on how to reconcile admission and discharge orders, copy, cancel and propose orders; as well as customize views.
• Worked with physicians on the use of Dragon (voice transcription software)and its commands.
• Assisted nurses on working with flow sheets data entry such as vital signs, I/O, physical assessments and others.
• Provided Command Center with issue reports as it related to application, triage calls, reset end user passwords, and security issues.
• Provided end user support and elbow to elbow physician during Cerner Power chart implementation.
• Participated in Go-live support providing elbow support to physicians with discharge, order entry/management and problem/diagnosis, Viewing Patient Information, reviewing Notes, Graphing Results, finding results, changing search criteria, filtering and searching for results & adding an allergy using PowerChart.
• Applications and functionality supported include CPOE, Power Plans, Ad Hoc Ordering, Medication Reconciliation, Discharge/Depart process, Health Issue/Diagnoses Management, Power Notes, Message Center management and Dragon dictation etc.
• Elbow support to care providers on how to navigatemessage center, order entry/management and problem/diagnosis, reviewing clinical information on patients and charts.
• Assisted with customizing views, filter management and favorite’s management.
• Provided end user support and elbow to elbow physician during Cerner Power chart implementation.
• Applications and functionality supported include CPOE, Power Plans, Ad Hoc Ordering, Medication Reconciliation, Discharge/Depart process, Health Issue/Diagnoses Management, Power Notes, Message Center management and Dragon dictation etc.
• Elbow support to clinicians with discharge, message center, order entry/management and problem/diagnosis, reviewing clinical information on patients and charts.
• Assisted with customizing views, filter management and favorite’s management.
• Troubleshot application issues, enhancement requests and provided resolution or further escalation if needed

Consultant-Epic Go Live Support

Confidential

Responsibilities:

• Assisted radiologist, IR radiologist, technologist and front desk on hyperspace work flow sheet
• Assisted in Confidential front desk, scheduling a future appointments and scheduling manually
• Supported in documenting the results of imaging studies in Confidential reading
• Assisted in tracking internal and external film movements throughout the organization
• Supported in identifying how film stations are being used.

Confidential

Test Engineer - Quality Assurance.

Responsibilities:

• Studied and understood the functionality of the application under test
• Formulated Test plans from Business Requirements/Function Specifications documents
• Created several Test cases dat cover the entire functionality of AUT
• Wrote and executed test scripts to verify most of the Test cases
• Created and enhanced numerous test scripts to handle changes in the objects, in the tested application’s GUI and in the testing environment.
• Manually performed Functional testing dat includes Security, Unit, System testing
• Tested Insurance Claims and Benefits
• Used Quality Center for tracking and reporting, also followed up with development team to verify bug fixes, and update bug status
• Generated reports using quality metrics data.
• Prepared test metrics and reported to the team lead.
• Performed Negative testing to find how the functions and variables perform when they encounters invalid and unexpected values
• Used Check Points, Output Values, Recovery Scenarios, Regular Expressions, Object Repository
• Administration extensively in QTP

Confidential

Quality Assurance Analyst.

Responsibilities:

• Defining test environments and test tools, prior to commencement of testing.
• Actively involved in Regression, Integration and system testing of Web based financial products.
• Created Scripts to Query the SQL Server Database by setting-up ODBC Connection.
• Analysis of the detailed business requirements, detailed test plans and strategies.
• Executing tests and logging/tracking faults through completion.
• Participating in writing QC Strategy, Test plan, Test Requirements
• Writing test case specifications, test cases, scripts, procedures and scenarios.
• Provided Test Director for UAT team and Business Analysts and Created test conditions from Business and Functional Requirements Specifications.
• Carried out System testing, User Acceptance Testing, End to End testing and Regression testing.
• Creating and maintaining incident tests report, fault report, logging and recording bugs, prioritizing bugs using both manual and a test tool, Test Director.
• Checking and making sure dat all aspect of the system connectivity was in place.
• Carried out compatibility testing by executing tests on a .NET platforms and Operating systems
• Investigated and identified test discrepancy and problems from Liaising with developers and web designers.
• Identifying and developing test data using functional specification document
• Participated in Credit card Testing.

Confidential

Application Support Specialist

Responsibilities:

• Analyze application data from monitoring tools to assess performance and uncover problems.
• Troubleshoot and resolve application issues escalated from end users.
• Documented the requirements for bug testing as per the specifications of the end users
• Strong experience in writing UNIX shell scripts.
• Used CVS to maintain variations between various stages of SDLC production.
• Actively participated in CSD for the client and server during the deployment phase.
• Prioritize tickets and impact assessment
• Open and document defect tickets.
• Complete root cause analysis of defects.
• Working on Bug fix and Triaging calls with stakeholder
• Participated in daily, weekly, and bi-monthly meetings.
• Performed automated testing using QC.
• Performed regression testing of the application.
• Performed recovery testing manually to see how it responds to abnormal condition.
• Performed multi-browser testing and also conducted data driven tests.
• Extensively involved in stress testing where it replicated the business needs and used Load Runner for the performance testing and measuring the response time of the application in different load conditions.
• Used Test Director to manage, coordinate and report defects.
• Interacted actively with the team in identifying bugs.
• Compiled reports dat comprised the BLC.