Systems Manager Resume Richmond, VA - Hire IT People

TECHNICAL EXPERTISE:

Desktop Support and help desk network technologist with experience with several global enterprises.
Experienced Supervisor of Technical personnel.
Proficient with MS Office 2000, 2003, TCP/IP, Windows NT, 2000, XP Professional, Vista. Strong written and verbal communication skills, with ability to handle multiple projects and work requests simultaneously.

PROFESSIONAL EXPERIENCE:

Systems Manager
September 2010 – February 2011
Confidential
Richmond, VA

Access database administrator�for the company's database used to manage their data on which the company managed their billing and reporting data. Also worked closely with outside developer to make major enhancements to the Access database.
Administered the CoreXpand website�that hosted the different redemption stores.
Administered the Campaign Monitor�website that was used to email our redemption certificates to clients.
Created documentation�of the data processing procedures, procedures for working remotely and Microsoft Office applications.

IT Specialist
July 2003 – April 2009
Confidential.
Richmond, VA

Configured and installed software for user’s desktops and laptops. Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.
Re-imaged�desktop�and laptop computers. Remove hard drives and replaced with imaged hard drives. Maintained desktop software and hardware, and�tested and ensured applications�were correctly installed and configured on the computer.
Troubleshoot problems�using scripts and checklists�as a guide using the�highest level of technical support
Displayed ability to manage tasks and�meet deadlines in a timely manner.
Responsible for installing�COTS�products, In-House applications, product optimizing, installation of and configuration of�network printers, scanners and other PC peripherals.
Supported LAN infrastructure including routers, switches, hubs and scanners, as well as Avaya IP Office PBX phone systems, voicemail and programming.

Contractual Work�
November 2001 – July 2003
Richmond, Virginia

On-site�installations and rollout�for Bank of America in the conversion from Lotus Notes to Outlook email software including resolutions of problems resulting from that conversion.
Worked with Andrews Customized Software (ACS) as their project lead in a successful attempt to win a programming contract with the VCU Medical Center. As the project lead I represented ACS in project status updates, procedural questions, documentation and training on the software program and any troubleshooting that might be required. In addition to project lead, I became adept in programming Visual Basic and contributed much to the database program.

IT Specialist – Confidential
July 1998 – November 2001
IBM
Richmond, Virginia

Served as�team member�on Avaya/Lucent Technology national contract. My geographical responsibility consisted of the area of Virginia from�Danville, VA through Virginia Beach, VA and south of the Metro DC area. I was responsible for interfacing all levels, including upper management, regarding their computer needs.
Provided support for users and�troubleshooting issues�relating to�hardware,�software�and�network connectivity�problems.
Connection and�configuration of peripherals�like Printers, hubs, print servers etc.
Provided�immediate computer repair�support for users and, when required, replaced desktop computers. Also, when necessary Installed�computer hardware�such as�hard drives, NIC cards, sound cards, and power supplies.
Deliver PC’s to end user's desk and go through�delivery checklist�to verify all�necessary applications were configured and operational.
Picked up and returned old PC equipment to designated area and prepare for disposal.

Various Positions
May 1968 – July 1998
Confidential
Greensboro, NC and Richmond Virginia

EDUCATION:
Confidential University, Clemson, South Carolina – 7/1966 thru 5/1968

Confidential College�
Junior - Psychology major