Objective: To utilize previous years of professional corporate experience in the Market Data and IS services field.

Software: MS Windows 2000, XP, Win 7, Office 2003, 2007 Suites, Outlook, Lotus Notes, Timbuktu Pro, IPASS Connect, RDP, Norton Ghost, Service Now, Remedy Support Magic, HP Service Manager, DameWare, Pointsec, Audiolog, RSA Authentication Manager ver. 6.1 Sonic Batch Converter, Blackberry Desktop Software

Market Data Software: SLK REDI, ILX, AT Financial, Reuters Plus, Reuters Messaging, MT4, Bloomberg, INSTINET and OMS, FACTSET, WONDA, Thomson One, First Alert, E-Signal, Autex, Nasdaq, BrockerTec, CQG, Reuters Dealing, EBS, Reuters 3000 XTRA, , Reuters Eikon, MarketAxes, Garben ETC TradeWeb, Espeed, ION, JP Morgan Morcom and various other market data applications.

Experience:

Confidential

Trading Support Specialist

• Provide support to brokers and trading clients engaged in Fixed Income, Emerging Markets, FX Options and Commodity trading
• Setup traders for STP trading on Postmarker and various in house applications including Tradeblade and Liquid
• Act as a liaison between business and technology teams and coordinate client onboarding
• Investigate trade flow issues in the Fixed Income, Rates and FX business by liaising with middle office and application development teams
• Perform daily system health checks
• Perform QA testing for Fixed Income and Rates team before major release
• Played integral part in transitioning the firm into a SEF compliant entity
• Responsible for managing the complete external customer implementation process e.g. establish customer contacts, network/infrastructure, security, legal, software, testing, training, live date coordination
• Responsible for coordinating/preparing user and technical documentation
• Day-to-day responsibilities of internal and external post-live monitoring including user and system activity
• Maintenance of fundamental data for some applications
• Coordinate customer upgrades, cutovers and new releases, which includes customer site maintenance
• Involvement with new product initiatives e.g. support requirements, support flow etc.
• Involvement with risk analysis and product improvement including analyzing potential areas of risk, product improvement/enhancement, industry threats, market pressures and competition
• Identify projects to fill in gaps between IT and the business

Confidential

Sr. Trading Floor and Market Data Application Support Analyst

• Provide floor and market data support in a Confidential, Equity and Investment management business environments
• Provide 2nd and 3rd level technical support to a user base of 500 traders and back office staff in Windows XP and limited Windows 7 environment
• Provide market data support for traders in the Fixed income desk using ICAP BrokerTec, CQG, Garben ETC, Espeed, Tradeweb, Reuters 3000 XTRA, Reuters Eikon, Bloomberg, RiskVal, MarketAxes and various in-house and web based applications
• Provide market data support for traders in the Commodity desk using Confidential
• Provide market data support for traders in the Confidential desk using Reuters Dealing, EBS, FXConnect and various Confidential and Web based applications
• Worked closely with the developers of applications to advise on changes on system-leveldata applications.
• Successful application migration include switch from Reuters 3000 XTRA to Reuters EIKON, MUREX
• Liaise with the hardware team to rollout application upgrades and setup new hires with various market upgrade from version 2.2. 10 to 2.11.47.9, BrockeTec upgrade, ESPEED upgrade and JP Morgan Morcom.
• Act as a market data coordinator for traders requesting id's and entitlements for various market data products
• Maintain vendor relationship by conducting regular meetings with various market data providers
• Prepare documentation for various market data applications and conduct training sessions as needed
• Participate in annual BRP test including SIFMA tests conducted during the year and draw out disaster recovery plans

Confidential

Sr. Technical Support and Application Support Analyst

• Provide 2nd and 3rd level technical support to a user base of 1700 in Windows XP environment
• Provide first level support for market data application including Confidential
• Provided constant maintenance for applications to ensure optimal durability and reliability
• Retrieved system metrics, gathered and formatted statistics, ran analyses to identify system issues
• Maintained close collaboration with vendors to ensure timely support whenever necessary repairs, parts replacement
• Made effective and much appreciated suggestion for changes in the system/application and gave expert advice as to proper operation
• Cooperated closely and productively with the engineering and customer-support departments and teams
• Enabled training for end-users by means of oral personal instruction and specially designed documentation
• Conduct training session for new employees joining the firm
• Took part in the successful implementation of FITS application and SAP NetWeaver 7.0
• Coordinate and take part in various projects including Outlook migration, Desktop migration and Application migration
• Involve assist with projects and tasks relating to business and technology system integration

Confidential

Service Desk Analyst

• Provide technical and incident management support to a user base of 250 in a Win2k and XP environment
• Provide market data support to various traders involved in Forex, Commodities, Energy, and Equity trading platforms including Bloomberg, NYFIX, Reuters, MT4 and Factset
• Involve assist with projects and tasks relating to business and technology system integration
• Issue update reports to various senior management staff concernened with daily IT operations
• Perform Desktop Operating System upgrades and service critical security patches
• Maintain daily server backups for remote office by using BrightStor ARCServ utility and Legato Storage TEK. Coordinate TAPE off-sitting to Iron Mountain
• Maintain Remedy ARS tracking system input problem description and assign tickets to various technical support staff
• Install, configure and troubleshoot Blackberry device by using Black Berry Enterprise Server
• Troubleshoot desktop and laptop related issues including DELL GX410, GX610, G620 and HPDC7100
• Install, configure and troubleshoot various printers and scanners including Dell 5100CN, HP4050 and HP9200C digital sender
• Use RSA Authentication Manager Quick Admin and RSA Authentication Manager ver 6.1 to troubleshoot and issue software tokens.
• Assist with Document Management team with various Worksite database issues
• Manage user accounts, email quotas and file security access via Active Directory
• Troubleshoot VPN issues for traders trading from their residence or from other satellite office's
• Maintain network com room with network upgrades, patching, frame work through Cisco switches routers
• Maintain drive quota limits by using NTP quota management system

Confidential

Sr.Trade Floor Support/ Application Support Enginner

• Provided second and third level hardware and software technical support to 150 traders and 50 non-traders in a Win2k and XP environment.
• Provided market data support to various traders involved in Fixed Income, Market Making and Equity trading platforms.
• Resolved trade execution issues by contacting various department heads concerned with day to day trading activities
• Recommended system upgrades as necessary for efficient and trouble free trading
• Troubleshoot feed issue with various market data vendors and in house network administrators.
• Coordinated rollout of approximately 500 Dell, IBM and Compaq desktop and laptop computers
• Lead various projects concerning add, move or changes to desktop computers and telecommunication devices.
• Coordinated with various vendors to resolve issues related to fax machines, copy machines and other back office hardware equipment.
• Installed and configured various software packages including Windows NT, 2000, XP, MS Office Suite 2000, Norton Antivirus Corp. Edition 10.0 and various Market Data related software including SLK REDI, ILX, Reuters Plus, Bloomberg, INSTINET and OMS, FACTSET, WONDA, Thomson One, First Alert and E-Signal.
• Installed and configured various multi screen graphic controllers including Colorgraphic, NVIDIA, Matrox and other dual and single head graphic controllers.
• Setting up conference rooms with audio visual capabilities by using stand alone projectors, LCD and TANDBERG TMS Ver 12.2 videoconferencing system
• Managed user's accounts and file security access via Active Directory.
• Troubleshoot VPN issues for traders trading from their residence or from other satellite office's.
• Perform data backup and restore of Blackberry devices by using the Blackberry Desktop Manager
• Perform Enterprise Activation on various Blackberry models including Pearl, Curve, 8800, 8700 and 7250
• Delegated daily assignments to other technical staff to ensure that projects were completed as scheduled.