Help Desk Support Resume Warsaw, NY - Hire IT People

Career Objective
In search of a technical position that will utilize extensive and basic knowledge of computers and to operate the IT department effectively and properly.

Applied Skills

Windows 2003 Server: Built, administered and designed a Windows XP Client/Server network. Used Active Directory in the previous project mentioned. Created accounts for Users and Groups.
Operating Systems: Installed and configured Windows XP, Windows 2003 Server and Fedora Core 7. Troubleshoot Windows XP, Vista, 7 and Macintosh.
PC Hardware : Configured BIOS settings. Assembled hard drives, memory chips, CD Rom drives and interface cards on PCs.
Routers : Configured static addresses, IP addresses and names of routers using WAN protocols.

Education

ITT Technical Institute
Associates Degree in Information Technology; Computer Networking Systems
Honors
Associates Degree in Veterinary Technology

Work History

Confidential, Charleston, WV April 2010 - July 2012
HSI Technical Support/Help Desk

Assist residential and business customers in connecting to the internet. Troubleshoot connection problems, assist with email, anti-virus download, wireless setup and set up trouble tickets with the maintenance control office and dispatch departments. Contact the maintenance control and dispatch offices about ongoing connection issues. Monitored active tickets and verified with customers if there issues were resolved and closed out tickets. Helped out teammates and other co-workers with any trouble shooting questions. Also chatted with customers to resolve their connection issues.

Confidential, Warsaw, NY October 2009 - December 2009
Polyester and Packing

Cut Polyester for different size jewelry boxes and finished putting the boxes together. Packed both polyester and finished boxes to be shipped out.

Confidential, Williamsville, NY November 2008 - May 2009
May 2008-August 2008 Internship

Work individually and with the Privacy and Security team to resolve, track and follow up with privacy and security incidents. Maintain and update a tracker with the statuses of the incidents. Follow up with the correct individuals to make sure incidents are resolved in a timely manner.

Confidential, NY December 2005-April 2009
Bill Collector

Work individually and in teams to hit a monthly goal. Call borrowers to have them send back paperwork or to make payments. Answer calls from borrowers and advise them of what they need to do. Maintain a spreadsheet to show and track daily progress.

Confidential, Warsaw, NY August 1999 - December 2005
Manager

Changed drawers and made nightly deposits. Responsible for maintaining a 6-12 person staff. Oversaw the production of the store to make sure everything was running efficiently.

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Help Desk Support Resume

Warsaw, NY

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