Help Desk Resume West Des Moines, IA - Hire IT People

SUMMARY:

Professional Information Technology Consultant seeking to contribute training and acquired skills within a Technical Support and/or Administrator role. I amproficient in hardware and software setup, configuration, management, in-depth knowledge of numerous software packages and operating systems. I caneasily identify and resolve technical issues and or concerns.

TECHNICAL KNOWLEDGE AND SKILLS

Experienced with OSI network model, Ethernet and TCP/IP networking
Operating Systems: Windows: 98/ ME/ XP/Vista/7, Linux OS/Administration, MS DOS, MAC: OS/OS X/Snow Leopard). Microsoft Server 2003/2008 R2.
Languages: Python
Databases: SQL, Access
Hardware: TC/IP configuration LAN/WAN and Networking, Cisco switches/routing,
Software: MS Project, MS Visio, MS Word, Excel. PowerPoint, and Access 2003/2007/2010, VMware software (VM Fusion, VMware (Workstation, Player), MS Exchange.

CERTICIFICATIONS: A+, Network +

EXPERIENCE

Confidential, Texas
Information Security Analyst June 2011-April 2012

Create Activate Directory Accounts
Modify/Delete Activate Directory Accounts
Modified Account updates through Microsoft Excel
Administer permissions to Active OU groups
Analyzed Citibank Network for Network Vulnerabilities
Created/Modified Microsoft Access Databases
Assisted in security related projects

Confidential
IA Help Desk August 2010- March 2011

Greeted customers over the phone in a professional manner.
Answered questions about system resets and passwords for variety of systems.
Remote into caller' s computer and diagnose/fix computer problems.
Accessed MS Excel and Access on daily basis, pulling reports
Assisted user computer problems with Remote Desktop
Researched and worked with PC Deployment.

Confidential, Urbandale
IA Independent Contractor September 2009-April 2010

Was assigned an independent route to drive to senior nursing homes in Iowa
Worked with senior nursing homes to drop off medical equipment and prescription medicine to residents of the home
Competed on-call emergency deliveries of medical prescriptions for residents at senior nursing homes

Confidential, San Antonio, TX
Data Entry October 2008 - July 2009

Entered criminal reports and minor offenses into police database
Filed and organized police reports

Confidential, Urbandale, Iowa
Customer Service Manager May 2003- July 2008

Handled all transactions involving cash, checks, money orders, credit, and debit
Answered customers' questions and provided information on procedures or policies
Managed difficult or emotional customer service situations
Balanced cash drawers against proof sheets

EDUCATION

ITT-TECHNICAL INSTITUTE
A.A.S. Information Technology-Computer Network Systems
Honors:High Honors/Honors and Awards Received

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Help Desk Resume

West Des Moines, IA

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