Customer Care Agent/Front Desk Supervisor Resume East brunswick, N.J - Hire IT People

SUMMARY:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highly enthusiastic Customer Service Professional with 10 years of client interface experience.

EXPERIENCE:

Confidential, East brunswick, N.J

Customer Care Agent/Front Desk Supervisor

Responsibilities:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Data entry for new and existing bookings. for all new employees on ACD phone system. Interacted with clients regarding upcoming sailings.
Upgraded cabins when requested upon availability. Arranged ground transfers to and from Airports as well as ports of call.
Promptly responded via email, phone or fax to Clients, Airlines, Cruise Ships or in house employees. Maintain professionalism at all times.

Skills: I am fluent in Spanish., Reliable, Cash Handling Expertise, Multi - line Phone Systems, Conflict Resolution, Data Entry

Confidential -Houston, Texas

Overnight PBX Operator

Responsibilities:

Skilled PBX Operator committed to addressing in house guests and Hotel employees concerns with professionalism, accuracy, and speed.
Direct all incoming calls to the correct in house, or Hotel management area. Connected inbound calls to proper rooms. Managed all wake up calls as requested by guests. Ran over night reports for hotel Manager for morning meetings. Entered all special requests into system.

Skills: Dedicated to process improvement, High Customer Service standards, Multi Phone system