Broadcast Technical Support Engineer Resume Burbank, CA - Hire IT People

PROFESSIONAL SUMMARY:

Broadcast technical engineer dedicated to effective team collaboration, sound judgment and effective troubleshooting skills. Experienced with managing complex projects, exceptional customer care professional to address inquiries and resolve problems as they arise.
Seasoned Broadcast Engineer | Systems Design and Integration | Technical Project Management | Technical Customer Support Expert | Technically Adverse | Team Player | Customer Focused | Technical Problem Solver | Detail Oriented | Skilled Trainer | Quality Assurance | Research and Analysis | Process Improvement | Team Leadership and Supervision | Hardware Repair | Software Troubleshooting, Installation & Configuration

PROFESSIONAL EXPERIENCE:

Broadcast Technical Support Engineer

Confidential - Burbank, CA

Responsibilities:

Project manage, commission installations and upgrades of Confidential proprietary hardware and software.
Onsite commissioning of newsroom Ignite systems globally. Operational experience and maintenance/troubleshooting ability with all formats of videotape: VHS, BetaSP, Digital Betacam, HD Cam. Experience and knowledge of working with multi-format video standards (PAL, NTSC, SECAM).
Configuring Ignite software to talk to all newsroom devices. Including Avid, Kayak, SidePanel, Klotz, QuicBox, Katalyst, K2’s, Media Control, Media Object Portal (MOP) etc…
Worked with Salesforce on a daily basis to handle remote and onsite customer support technical issues.
Setting up VPN networks, fiber SAN environments, Windows servers, Windows clients and SQL databases.
Installing and configuring broadcast audio and video switchers. Support, maintenance and repair of encoding & decoding (AVI, MPG, MPEG 4, MOV, MKV, H.264 and HDCam.
Reproduce and troubleshoot customer related issues in order to produce quick resolution for customer issues within production and post production environments.

Broadcast Technical Support Manager

Confidential - Northridge, CA

Responsibilities:

Engaged in partnership with product owners, customer care representatives and engineering teams to envision and employ initiatives aimed at maximizing stability, reliability and quality of Harris video servers and associated services.
Identifying, monitoring and defect reporting/ tracking process and toolset improvement opportunities and driving implementation and adoption.
Measuring, communicating and controlling of operations across multi-tier, integrated productions systems by driving best practices, leveraging technology, analyzing metrics and optimizing workflows.
Field reporting of instability and/ or outage from partners and customers while managing communications with stakeholders and responsible engineering and/ or programming teams.

Broadcast Technical Support Engineer

Confidential - Northridge, CA

Responsibilities:

Configuring and testing broadcast stations devices within Harris software and hardware as well as outside the realm of Harris products.
Repair and maintain studio and transmitter equipment including, but not limited to: robotics, video servers, studio automation, Master Control automation, digital air chains, routing and switching equipment.
Remote & onsite support, troubleshooting software and hardware broadcast related issues.
Implement large scale software/hardware upgrades/installs of complex fiber optic SD/HD video servers, RAID drive arrays, fiber switches, Gigabit Ethernet switches, ADC/ Harris automation along with various broadcast equipment at multiple broadcast facilities around the country.
Provide worldwide customer support to diagnose, troubleshoot, and repair complex video server issues and Harris automation (ADC). Work closely with SQA, development and software engineers to solve protocol issues among video server various encoders/decoders, switchers, routers, etc...
Reproduce, validate and troubleshoot customer related issues in a LAB environment.
Support, maintenance and repair of encoding & decoding (AVI, MPG, MPEG 4, MOV, MKV, H.264 and HDCam within Harris software realm.

Broadcast Maintenance Engineer

Confidential - Houston, TX

Responsibilities:

Maintenance of Broadcast Transmission Facilities (including Harris automation, Pinnacle/HP Video servers, Sony LMS and Odetics Flexicart). Maintenance of Post Production Facilities. Maintenance of VT Dubbing Facilities. Operation and maintenance of Broadcast Routers. Operation and maintenance of Compression / Multiplex systems. Operation and maintenance of Signal Distribution/conversion equipment.
Operation and maintenance of Vision / Audio Mixers e.g. GVG, Philips, Evertz. Operation and maintenance of graphics equipment e.g. Chyron, Logomotion. Use of PC based drawing packages e.g. VidCAD, AutoCAD. MCR duties including lines routing and liaison with other broadcasters and service providers around the world. Approximately 23 channels are broadcast from the Confidential centre, and this position involves shift work to ensure these broadcasts are maintained 24/7.