SUMMARY

• Solutions - oriented professional with experience managing Application and Infrastructure teams in a multi-national organization, providing services for a global business and user community.
• Driven professional with 12+ years of experience in Front Office & Middle Office Management and providing exceptional trade, portfolio and risk management support on Trading Floor.
• More than 3 years of experience working closely with Muni Cash, Relative Value Trading, Prop and Issuers Derivative Trading Desk.
• Solely responsible for Supporting Risk Applications for entire Muni Trading.
• Having strong understanding on Marketing Making, Order Management, Ticketing, Trade Booking, Risk Analysis and Reporting on Muni Trading Floor.
• Proven success with implementing IT systems, leading teams, meeting budgets, working with partners, support and training of international users.
• Consistently deliver quality products / Service tuned specifically for the client community.
• Proven track record working with senior management and department heads to assess and institute company-wide technical support policies and procedures.
• Managed teams located in multiple geographies, and experience with outsourced onshore and offshore services.
• Demonstrated success building teams and processes from scratch and taking over and building success with failing people and projects.
• Have built a number strong and motivated teams; skilled in working across organizational boundaries to find the best solutions in the shortest amount of time.
• Able to work effectively with cross functional teams to effectively resolve issues and handle special portfolio trading request.
• Solid reputation for integrity and ability to work effectively with Staff members from all corporate levels.

TECHNICAL SKILLS

Java Technologies: Servlets 2.4, FIX, JSP 2.0, Struts, JDBC, Java Beans, Swing, Multithreading, Reflection, XSLT, TCP/IP.

Application Servers: BEA Web logic, Netscape I-Planet, Apache Tomcat 5.0.

Languages: Java, C#, ASP.Net, Beans, FIX, EJB, Servlets, XML, HTML, Java Script, JSP, Perl, ASP, UML (Unified modeling language) and Visual Basic.

Databases: Apache Cassandra, Sybase 11.5/12.5, Sybase IQ, Oracle, MS SQL Server 6.5/7/0/2000, MYSQL, and MS Access.

Version Control: VSS, CVS, SVN and Source FORGE.

Defect Tracking Tools: Remedy, JIRA, VersionOne and Various in-house tools used at client location.

Scripting: Unix Shell mostly Korn-shell, Perl Scripting

Reporting tools: Qlikview, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, New York NY

Responsibilities:

• Act as an ITIL Technical Operations consultant to manage and monitor Confidential Neo's global platform and support staff on a 24X6 basis. Report to the Senior Management.
• Responsible for all aspects of production support and service delivery including incident management, problem management, change management, infrastructure management, stakeholder relationship management, business continuity planning, team management, and recruitment.
• Provide 1st/2nd/3rd level Platform and Infrastructure support services to the internal and external clients on a 24X6 basis, support very high number of Global clients.
• Act as an Incident Manager to identify and remediate global incidents in a timely fashion to ensure Confidential NEO platform uptime and availability at 99.95%.
• Act as a Problem Manager to identify and review escalated and/or recurring global incidents and to prevent recurrence of said incidents.
• Liaise with Security, Networks, Server, Client Services, AS/400, PMO, Back Office and Global technical support, as required.
• Act as a Change Manager to identify, create, review, modify and approve global changes in the Production environment.
• Review all Confidential NEO-related changes on a daily basis.
• Act as a Release Manager to review and ensure Confidential NEO platform releases have been communicated and signed-off by business, development, QA and management.
• Ensure Environment Support has proper rollout and rollback procedures in-place, including standby support, technical release notes and post-implementation testing and sign-off.
• Act as a Service Assurance Manager to verify Incident and Change ticket information, ownership, division association and details to ensure the issue is triaged in a timely fashion.
• Assisted in design and liaise with Development to improve application monitoring dashboard and tools.
• Worked closely with system performance group and hands-on fine tuning of databases and SQL.
• Provide technical support and direction regarding technologies in crisis, single points of failure, faulty or misguided operational standards or monitoring lapses, failed OLAs and/or SLAs, and areas for process and staff improvement
• Document post mortem reports, summarize timeline and problem and recommend options to ensure non-recurrence, process improvements, minimize human error, risk, down time, loss of opportunity and possible loss of revenue.
• Specializing in tools engineering, performance, and stability engineering
• Hands on with writing shell scripts for application monitoring, doing routine support task.
• Conduct support forums to raise awareness about the support process and to explain how the process works
• Create a comprehensive run book for production deployment and weekend activities. Lead the check point / hand over calls.
• Contribute to growing and maturing the Confidential Neo Platform.

Environment: 29West Ultra Messaging; TIBCO Enterprise Message Service; Adobe Flex; Adobe LiveCycle Data Services; Adobe Media Server; Cisco MXE Media Experience Engine; Apache Cassandra; Oracle Database; VMware vFabric GemFire; Apache HTTP Server; WebSphere Application Server; Apache Tomcat; Atlassian Confluence; Attivio Active Intelligence Engine; Adobe CQ; BMC BladeLogic Automation Suite; Apache ZooKeeper; F5 BIG-IP / 3DNS; Accelerated Data Node Manager; HP OpenView; OpTier APM; Red Hat Enterprise Linux; ServiceNow; WebTrends Analytics

Confidential, New York, NY

Responsibilities:

• Oversee the creation and maintenance of a continuous process improvement that increases the team effectiveness and improves the user experience with the support process of 28+ application suites.
• Coordinate changes related to the Entitlement & IT Risk Management Platform processes with the PMO team, development team, QA team and BA team.
• Lead the offshore team on various applications and bring them up to speed on various support tasks.
• Perform Ready for Business Check and proactively monitor system resources and identify impending problems before they happen.
• Specializing in tools engineering, performance, and stability engineering
• Solely responsible for the Qlikview reporting platform including major / minor code changes, review technical changes, licensing, data analysis and complete support.
• Hands on with writing shell scripts for application monitoring, doing routine support task.
• Create and maintain database tables, stored procedures, indices and other DB objects. Hands on with writing complex queries, stored procedures using SQL Server and Sybase.
• Research on the database performance issues, create standard script for database health monitoring and produce report for further detail analysis.
• Plan and execute production deployments of database objects, unix scripts, web deployment, and Autosys jils
• Create a comprehensive run book for production deployment and weekend activities. Lead the check point / hand over calls.
• Work closely with developers in creating and updating support documents, run books and on-boarding applications to the Production Support team.
• Software change and release management, defect tracking
• Conduct support forums to raise awareness about the support process and to explain how the process works.
• Contribute to growing and maturing the Entitlement and IT Risk Management Platform.

Environment: J2EE/JAVA, Qlikview, Flex, JMS, Tomcat, Apache, JSP, Servlet, HTML, DHTML, JavaScript, XML, JDBC, PL/SQL, CSS, HTTP, Perl, DB2, Sybase 12.x, UML, UNIX Shell, Perl scripting, Eclipse, Multi-threading, Autosys, Leela, JIRA, Falcon, Service Now.

Confidential, New York, NY

Production Support Team Lead

Responsibilities:

• Working as a Main Point of Contact and Liaison for all the different Trading System Teams, Trading Desks consisting of 300+ Traders, Client Support team, Agile Development teams, Management and Quality Assurance Testing Teams.
• Solely responsible for supporting Risk Application for the entire trading floor.
• Perform Ready for Business Check and proactively monitor system resources and identify impending problems before they happen.
• Developed various adhoc critical reports for MDs and senior managers for decision making.
• Working to Triage, escalate and resolve Production Cases related to Clients, Data, Execution, Back Office and Trading Group.
• Worked with the Business Analysts to find the user requirements and specifications.
• Work closely with developers in creating and updating support documents, run books and on-boarding applications to the Production Support team.
• Test plans and calculations (incl Euro), impact and code analysis, application rework, test scripts (QAP, SQL admin and scripting). Testing with live data feeds, Bloomberg, ADP, Euroclear.
• Software change and release management, defect tracking
• Acted as the testing coordinator for various systems under Municipal Security Division to participate in systems integration testing.
• Contribute to growing and maturing the Muni’s Production Support team.

Environment: J2EE/JAVA- POJO, FIX, Spring, JSP, Servlet, HTML, DHTML, JavaScript, XML, JDBC, PL/SQL, CSS, HTTP, Perl, Sybase 12.x, UML, UNIX Shell, Perl scripting, Eclipse, Multi threading, Autosys, Tomcat Server, Weblogic, JIRA.

Confidential, Jersey City, NJ

Responsibilities:

• 24 X 7 Production support and development of critical systems within Confidential .
• Level II and III focus on Support and Maintenance of the system.
• In event of system failures and breakdowns, coordinate activities across the globe and help senior IT managers (Global Heads and MDs) by providing the required details regarding the health of the system on demand.
• Creating useful documentation related to Support, Software Releases and Bug fixes on SharePoint and Wiki.
• Involved in database table design and coding of stored procedures, and triggers using SQL on Sybase.
• Monitoring various batch processes (Autosys & Procmon) and SM consumer process for the trade data.
• Creating useful documentation related to Support, Software Release and Bug fixes on Share Point and Wiki.
• Automating frequently found Production Issues and Bugs.
• Automating various client activities, positions, balances, margin, interest and commission Autosys jobs dependencies, creating various hierarchy i.e. Parent-Child/Box scenarios.
• Supported extensively critical J2EE, core java applications, UNIX, Perl, Sybase, SQL database
• Optimized and tune various processes, sql queries for resolving performance related issues.
• Lead the offshore production support team.
• Developed various one time critical reports for Mds an Senior managers decision making.
• Designed, developed and supported various client trading activity, position and balance reports.

Environment: J2EE/JAVA- POJO, FIX, Spring, JSP, Servlet, Hibernate, HTML, DHTML, JavaScript, XML, JDBC, PL/SQL, CSS, HTTP, Perl, Sybase 12.x, UML, UNIX Shell, Perl scripting, Eclipse, Multi-threading, Autosys, Tomcat Server, Weblogic, JIRA.

Confidential

Responsibilities:

• Implemented the MVC Design pattern along with the implementation of Singleton
• Used XML, Citrix and various HTML, scripting skills.
• Developed XML document and parsed it using DOM parser
• Developed the Stored Procedure and SQL for database related transactions.
• Training the new recruit and making them functional in the team.

Environment: ASP, JavaScript, VBScript, HTML, DHTML, MY SQL, iWatch and Windows NT.