Senior Support Technician Resume Joliet, IL - Hire IT People

Objective:

To obtain a level 2 or 3 Desktop Support position in the Information Technology field to best utilize my skills.

Qualifications Summary:

Hardware and Software Deployment upgrades and migrations, Racking and mounting of servers, Altiris Client Management Suite, Active Directory, Microsoft Office 2000/2003/2007, Outlook 2000/2003,2007 Exchange Administration 2000/2003, Novell Netware, Windows 7, XP &2000, PCAnywhere, VNC, Bomgar, Altiris Carbon Copy and Landesk. Implemented and trained users for AT&T & Nortel VPN. Open VPN, Compaq Insight Manager, HP JetAdmin and previous work with NW ADMIN.

Professional Experience:

2011 - Present Confidential, Gary, Indiana
Senior Support Technician

Troubleshoot and provided extensive level 3 analytical technical support for desktop and laptop users via LAN, WAN and Remote Access via Open VPN and Landesk
Administrative duties:
Create and retrieve support tickets via HP Open View Service Center
Document inventory in HP Asset Manager
Deployment of computers and laptops
Migration of computers from Windows XP to Win 7
Repair computers
Image computers
Administrated users and computers in Active Directory
Software installations
Provide support for applications (including MS Office 2003-2007)
Lotus Notes support
Printer support and troubleshooting

1999 - 2010 Confidential, Grove, Illinois
Senior Client Support Analyst

Troubleshoot and provided extensive level 3 analytical technical support for desktop and laptop users via LAN, WAN and Remote Access via Nortel and AT&T Global Client
Administrative duties:
Traveled and migrated users to Active Directory and later from one domain to another both locally and at branches
Racked and mounted servers when migrating from Novell to Microsoft
Deployed desktops and laptops and monitors during rollouts and upgrades
Desktop and laptop hardware repair and software deployment either manually or remotely
Administrated users to the domain via Active Directory
Added workstations to the domain
Created and administrated print queues using HP JETADMIN
Troubleshoot MS Office Suite 2003-2007
Migrated and configured Outlook clients and administered email accounts via EMACS
Upgraded operating systems both locally and at branches
Backup Administrator to the Altiris software where I created images and developed automated software installs (Rips), monitored inventory and pushed down updates via Altiris
Re-imaged computers and laptops locally and remotely
Coordinated, distributed and configured the new VPN and PGP Encryption software to users
Deployed and supported the maintenance client application called Proteus
Deployed and supported the budget application known as Comshare or MPC
Supported another other division of John Crane that used the inventory system called MAS

1997 - 1999 Confidential, Long Grove, Illinois
Information Services Senior Tech

Provided technical assistance (and application support) to customers for software and related hardware components
Provided support for mainframe applications, Lotus Notes, Windows NT, Expert Advisor, Microsoft Word and Excel, Netfinity
Provided timely and effective production support to meet customer expectations for availability
Answered customer call, logged problems, resolved problems or escalate (if the problem cannot be resolved during the customer's call) to other resources

1996 - 1997 Confidential, Elmhurst, Illinois
Account Associate

Setup customer accounts within the region
Troubleshoot customer complaints
Answered customer inquiries
Received and responded to service calls

Education:

Bachelor of Science in MIS (Management Information Systems)
Academic Award - College of Business Administration

References Available Upon Request

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Senior Support Technician Resume

Joliet, IL

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