SUMMARY

• Technical Consultant for 10+ years, ready to work in a progressive organization that encourages growth, Served as the Office 365 operational and support specialist with responsibility for coordinating the planning and implementation of Microsoft 365 workloads and applications such as OneDrive, Teams, & SharePoint, Azure AD, MDM & MAM.
• Provides support for Office applications and solutions related to Office 365.

TECHNICAL SKILLS

• MS Office 365
• Exchange
• MS Teams
• Intune
• SharePoint
• PowerShell
• Group Policies
• Azure AD
• Microsoft AD
• Microsoft 365 APPS

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

OFFICE 365 Engineer

Responsibilities:

• Experience working on M365 applications i.e., Teams, Planner, Yammer, Flow, SharePoint etc.
• Implementation and Administration of Microsoft 365, Exchange online/Hybrid, SharePoint online/Hybrid, One drive for business, Microsoft Teams
• Ensured the operational health of the Office 365 online environment including security, availability, performance, interoperability, and reliability
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Provide Technical support for Exchange Online and Microsoft Outlook
• Performed Configuration of Outlook Client and Exchange Online
• Administration and Management of Exchange online Mailboxes. Room Mailbox, Shared Mailbox Creation/Auto
• Implemented Office 365 Hybrid Migration from on premise Exchange server.
• Managed Office 365 Identities and Requirements
• Managed Microsoft 365 Mobility and Security
• Office O365/ Exchange online - Administration- User Management
• Microsoft Azure administration - adds moves, and changes
• Managed exchange Online User Mailboxes Shared/Room Mailboxes, manage recipients-create, modify, delete
• Recover deleted email, Recipient Management
• Tracked mails for various issues and reports as per management need.
• Understanding internal, external mail flow and Troubleshooting Mail routing issues
• Modified the Transport rule- adding email address, from specific domain and IP.
• Spam control using external email gateway Proof Point, MessageLabs, Mxlogic
• Migrated Exchange 2010 user’s mailbox to exchange online mailbox (7000+ users)
• Managed O365 Migration through PowerShell command for bulk users. Migrated users successfully.
• Managed Exchange Online through GUI and PowerShell
• Managed O365 Migration through PowerShell command for bulk users. Migrated users successfully.
• Exchange Admin Centre and through Windows PowerShell scripting to run and understand scripts to add/modify.
• Managed O365 Migration through PowerShell command for bulk users. Migrated users successfully.
• Managed Android and iOS device through Intune MAM policy.
• Experience working with Intune for MAM capabilities.
• Created and added users to User groups in SCCM
• Migrated Windows 7 to Windows 10 using SCCM

Confidential, BOSTON, MA

OFFICE 365 Engineer

Responsibilities:

• Support, configure, develop, maintain, and monitor Microsoft O365 Services, Azure, SharePoint Online, MS Teams Performed Office365 mail
• Support, Manage and administer on-premise infrastructure components that are part of the O365 ecosystem. Support third party products, part of the O365 ecosystem
• Handle change management around Microsoft updates to Office 365 environment
• Troubleshoot Skype and MS Teams Issues
• Supporting Mailbox Migration from Onprem(Exchange2010/2016) to Office365 & AD mailbox movement from one domain to other.
• Support, configure, develop, maintain, and monitor Microsoft O365 Services, Azure AD, SharePoint Online, MS Teams, OneDrive, Yammer
• Execute key projects to advance messaging capabilities and services such as Exchange Online, Microsoft Teams, Intune,
• Provide technical expertise around the Office 365 messaging and collaboration offerings, including process, standards, best practices for the platform
• Provides event, access, incident, and problem management as well service request fulfilment for non-standard solutions related to MS Teams, OneDrive, SharePoint, & and other Cloud service offerings within the Collaboration portfolio
• Supports the introduction and operations of Office 365 workloads and applications
• Provide troubleshooting and specialized expertise in support of external/internal customers and IT Specialists located worldwide to resolve complex problems or design/implement substantial modifications to existing product
• Resolved tenancy technical issues and monitored Office 365 system
• Hands on experience in Creating and Maintenance of all type of Mailboxes, Mailbox delegation, Permissions.
• Managed Exchange Online through GUI and PowerShell
• Generated Extended Message Trace for Mail flow analyses
• Hands on experience in creation & management of Distribution groups, security groups, Office 365 groups

Confidential, Philadelphia, PA

Office 365 Administrator

Responsibilities:

• Managed and monitored the Customer-approved productivity applications inMicrosoft365.
• Managed multiple Office 365 Tenant and services.
• Supported daily operation for over 6000 end users and executive level clients
• O365 migrations - remediation, moved data, assigned licenses versions
• Office O365/ Exchange online - Administration- User Management
• Migrations completed - Office 36 versions
• Troubleshoot connectivity to Office 365
• Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
• Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business
• Evaluated end users privileged access via entitlement reports
• Defining inbound and outbound rules . Domain and subdomain management.
• Performed License allocation and management for users and generic accounts
• Monitor and track incidents and trouble calls in a service desk ticketing system in support of the incident and problem management process recognize high priority tickets and take action within the expected response time
• Creation of Distribution list and adding/deleting/modifying of users
• Creation of Shared Mailbox and adding/deleting/modifying of Room & Equipment in O365
• Correction of user Outlook issues, setup, junk mail, mailbox size increase and PST mapping, modification and restore
• Engage in administrative tasks such as adding, modifying and deleting group mailboxes and email accounts through Exchange Admin centre and through Windows PowerShell scripting to run and understand scripts to add/modify
• Troubleshoot Skype and MS Teams Issues

Confidential, Philadelphia, PA

Technical Support Engineer

Responsibilities:

• Created, Manage, and troubleshoot issues related to user Mailbox, shared mailbox, DL
• Created, replicate, and assign rights of Public Folder
• Cloud Exchange calendar/shared folder permissions and delegation
• MS Teams \ Skype for business administration.
• Created and managed application integrations for identify and access management.
• Created conditional Access policies Multifactor authentication (MFA), Resetting MFA and Resolving the MFA issue
• Managed and troubleshoot issues related to MFA
• Created, manage Transport Rules, and troubleshoot issues
• Managed Connection filter, Spam filter