Talent Advisor II (Account Manager) Resume

SUMMARY

7 years of professional experience with a focus in customer service; offering administrative support by demonstrating an ability to multitask, attention to detail, good communication skills, and technical proficiency (e.g., MS Suite, software tools, etc).
Payroll, onboarding, & HR talent management across US and CAN.

TECHNICAL SKILLS

Managing Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Cultivating Innovation: Creating new and better ways for the organization to be successful

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Optimizing Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Resiliency: Rebounding from setbacks and adversity when facing difficult situations

Managing Conflict: Handling conflict situations effectively, with a minimum of noise.

Managing Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.

PROFESSIONAL EXPERIENCE

Confidential

Talent Advisor II (Account Manager)

Responsibilities:

Supporting administrative recruitment tasks: order creation, compliance, and fulfillment
Entering data in front office systems, ordering and documenting screening (e.g., drug, background) results, processing WOC paperwork, initiating + collecting hiring packets, maintaining candidate register, auditing employee records
Processing payroll across US and CAN, including bonuses
Responding to internal and external customer requests with professionalism
Taking initiative to identify and respond to opportunities for improvement
Proactively identifying business growth opportunities with additional end - users, departments, divisions, services lines, and or account
Implementing work processes that improve speed, productivity, efficiency, cost, and/or the client experience
Participating in account-specific lead sharing meetings
Conducting accident investigations, completing First Report of Injury forms, communicating with insurance carrier/treating physician, testifying in unemployment hearings, managing Return to Work programs.
Maintaining up-to-date employee information by responding to general talent/client inquiries
Entering time for payroll center processing; resolving payroll issues
Providing high quality, accurate, and timely administrative support to ensure internal and talent satisfaction
Managing workforce turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations
Answering direct phone line and maintaining a responsive email inbox