Desktop Support Engineer Resume Framingham, MA - Hire IT People

SUMMARY

I’m a Dedicated and likable IT consultant with experience in a fast paced tech company.
Also, adaptable, collaborative, strong team player, excellent verbal & written communication skills, ability towork within strict deadlines & with a wide spectrum of people.

TECHNICAL SKILLS

OS/Platforms: Windows Server 2008/2012/2016/2019 , Red Hat Enterprise Linux 6.4/7, Centos 6.4/7 Oracle Solaris(x86) 10

Software: Team Viewer, WinSCP, PUTTY, VMware vSphere Virtualization (VirtualBox Hypervisor,0 ESXi 6) Office 365

Networking Proto cols/tools: TCP/IP, DNS, DHCP, ICMP(PING), Ethernet, NAT, Netstat, SCP,SFTP, SSH, ARP

Volume/Storage Technology: SVM, LVM, ZFS

Languages: Bash Shell Scripting

PROFESSIONAL EXPERIENCE

Desktop Support Engineer

Confidential, Framingham, MA

Responsibilities:

Use of Active Directory to authenticate and authorize users and computers in the domain.
Create, change, and delete user accounts and profiles on Windows, Linux, and HP Unix Systems
Technical support to end users. Assisted in resolving hardware issues, connectivity issues, and other escalated problems for end users
Imaged laptops and computers
SCCM to support, manage, and update applications and services for users through the domain of TJX corp
Responsible for system inventories, server hardware inventories, ongoing performance tuning,monitoring CPU, memory usage and disk I/O to identify and fix problems and keep maximum server uptimefor production and development environments.
Use of ServiceNow ticketing system. I would work on completing tickets/incidents in an effective and timely way
Installed new/rebuilt existing, configured and administered VMware servers on the ESXi 6.0 platform andVMware client workstation.
Support for tablets and activation of IPhones using Microsoft Authenticator
Oversee and contributed to IT infrastructure and applications

Clean room Technician

Confidential, Marlborough, MA

Responsibilities:

Tested and inspected materials after sterilization
Optimized performance by calibrating controls and balancing systems
Worked to maintain safety and efficiency of production by scheduling maintenance tasks and adhering to procedures and checklist
Followed GMP’s, blueprints, and TVAs to ensure products specifications and tolerance levels were meet to the highest degree