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Desktop Support Engineer Resume

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Framingham, MA

SUMMARY

  • I’m a Dedicated and likable IT consultant with experience in a fast paced tech company.
  • Also, adaptable, collaborative, strong team player, excellent verbal & written communication skills, ability towork within strict deadlines & with a wide spectrum of people.

TECHNICAL SKILLS

OS/Platforms: Windows Server 2008/2012/2016/2019 , Red Hat Enterprise Linux 6.4/7, Centos 6.4/7 Oracle Solaris(x86) 10

Software: Team Viewer, WinSCP, PUTTY, VMware vSphere Virtualization (VirtualBox Hypervisor,0 ESXi 6) Office 365

Networking Proto cols/tools: TCP/IP, DNS, DHCP, ICMP(PING), Ethernet, NAT, Netstat, SCP,SFTP, SSH, ARP

Volume/Storage Technology: SVM, LVM, ZFS

Languages: Bash Shell Scripting

PROFESSIONAL EXPERIENCE

Desktop Support Engineer

Confidential, Framingham, MA

Responsibilities:

  • Use of Active Directory to authenticate and authorize users and computers in the domain.
  • Create, change, and delete user accounts and profiles on Windows, Linux, and HP Unix Systems
  • Technical support to end users. Assisted in resolving hardware issues, connectivity issues, and other escalated problems for end users
  • Imaged laptops and computers
  • SCCM to support, manage, and update applications and services for users through the domain of TJX corp
  • Responsible for system inventories, server hardware inventories, ongoing performance tuning,monitoring CPU, memory usage and disk I/O to identify and fix problems and keep maximum server uptimefor production and development environments.
  • Use of ServiceNow ticketing system. I would work on completing tickets/incidents in an effective and timely way
  • Installed new/rebuilt existing, configured and administered VMware servers on the ESXi 6.0 platform andVMware client workstation.
  • Support for tablets and activation of IPhones using Microsoft Authenticator
  • Oversee and contributed to IT infrastructure and applications

Clean room Technician

Confidential, Marlborough, MA

Responsibilities:

  • Tested and inspected materials after sterilization
  • Optimized performance by calibrating controls and balancing systems
  • Worked to maintain safety and efficiency of production by scheduling maintenance tasks and adhering to procedures and checklist
  • Followed GMP’s, blueprints, and TVAs to ensure products specifications and tolerance levels were meet to the highest degree

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