Customer Service Associate Resume
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AREAS OF EXPERTISE
- Microsoft Office Suite (Word, Excel. PowerPoint, Outlook)
- Help Desk/Ticketing System
- Azure/Active Directory/File Permissions
- Network Security Groups
- ACLs and Firewall configurations
- Virtual Machines/Networks (Cloud Computing)
- Windows 10 Environment
PROFESSIONAL EXPERIENCE
Confidential
Customer Service Associate
Responsibilities:
- Enter and process customer and business prescription data.
- Inspect, package, and ship orders.
Confidential
Customer Service Specialist
Responsibilities:
- Verify and check in employees and guests via Aware Manager: handle reception for Confidential inc. using Workday and Workplace.
Confidential
Security Guard
Responsibilities:
- Patrol facility and monitor clients to ensure safety; apply crisis prevention, intervention, and management skills during conflicts, report, document, and address clients and staff’s safety concerns, and strategies with other security staff to refine safety procedures.
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