Network Support Technician Resume Green Book, NJ - Hire IT People

OBJECTIVE

Seeking to obtain a position within an established or a growing company to perform my leadership skills, utilize my customer service expertise, and develop my IT expertise to maintain stability and growth of the company.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Green Book, NJ

Network Support Technician

Responsibilities:

Configure and manage Network for multiple School, and Hospitals, including routing and switching.
Manage server and Active Directory User management
Perform windows upgrade, update and Migration
Manage Google platform, Create Organization Unit on Google Chrome for Teachers and Students
Perform monthly maintenance, and ensure Network Security

Confidential, Montvale, NJ

Technical Support Agent

Responsibilities:

Troubleshoot, preventative maintenance of all applications - hardware and software via phone and computer
Open tickets and record incidents
Support the implementation and deployment of internal business systems and solutions
Image new Lenovo laptops and desktops
Active Directory and User management, including imaging new PC, create new user account, Windows Deployment
Install and synchronize office 365, including Microsoft exchange, outlook, word, power point, Visio, project etc.

Confidential, Newark, NJ

Help Desk Support

Responsibilities:

Received calls from ACD and collected data from the customer to perform analysis
Performed hardware and software troubleshooting, determined resolution or escalated to level 2 or level 3
Provided troubleshooting and resolution details to customer via email or phone calls
Documented the incident into remedy and assigned a ticket number.

Confidential, Newark, NJ

Supervisor

Responsibilities:

Managed and supervised a team of 37 attendants capturing biometrics; processed biographic information during enrollment of the Confidential Program
Verified and ensured proper gathering encryption of information before submission to TSA for approval
Assigned and modified schedules
Assisted and coached attendants, and acted as subject matter expert

Continental, Newark, NJ

Team Leader

Responsibilities:

Assisted Supervisor with daily operational tasks
Monitored staffing levels
Ensured customer satisfaction during irregular operations
Prepared reports of daily activities
Provided gate management
Delivered feedback to Supervisor
Awarded “Best Customer Service Agent”and“Best Supervisor”from Continental Airlines