Desktop Analysis 2 Resume Flint, MI - Hire IT People

SUMMARY

Dedicated, driven professional with over 15+ years in providing quality customer services in a variety of settings.
Proven ability to troubleshoot and creatively problem solve Information Technology issues in constantly changing environments.
Knowledgeable in Active Directory, while possessing strong communication skills with colleagues, peers, managers and clients of all backgrounds.
Developed strong analytical skills, team management, resource management, and time management.

TECHNICAL SKILLS

Operating Systems: Windows 10 8 & 8.1 and 7; Red Hat Enterprise Linux 7.4.0

Applications/Services/Platforms: PowerShell; Microsoft Office; VMWare; Group Policy

Networking: TCP/IP; SMS/SQL; Ethernet; VPN; Novell

Language: Java

PROFESSIONAL EXPERIENCE

Desktop Analysis 2

Confidential

Responsibilities:

Image and re - image laptops, desktops to Windows 10 from Windows
Installation of new hardware’s memory and software’s
Perform cross platform audits of Active Directory (AD) objects and user permissions
Office 365, 2016, 2013 and 2010
AD manage user security with group policies
Install software through SCCM and manual installation
Maintained wide range of remotely Desktop applications that cover different technical features.
Remote desktop support troubleshoots and perform application configuration
Trained, mentored and offer direction to new workers
Performed intermittent backups and upkeep of key systems
Installation of network printers
IT Support and Troubleshooting

Teller

Confidential, Flint, MI

Responsibilities:

Information Technology Level 9

Confidential, Lansing, MI

Responsibilities:

Installed and configured software, hardware and operating systems for 21 Agencies in the State
Help Desk using a multi-line phone system and multi-tasking
Troubleshoot, repair and reimage computers, laptops, tablets, printers and scanners
Created, added and used VPN for customers
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Monitor or track project milestones and deliverables.
Lead trainer on multiple projects