SUMMARY

• A dynamic practice leader with vision, focus and innovative approaches to Information Security, Identity and Access Management and business objectives.
• Passion for understanding customer’s challenges and driving incremental business from existing customers.
• Known for high commitment business acumen, forward - thinking initiatives and creating effective teams to capitalize on market conditions and delivering outstanding results.
• Creative problem solver with the ability to drive organizational growth. A personable leader with strong professional relationship.
• Consulted clients in both the public and private sector with the key emphasis on Identity and Access Management both on Premise cloud-based system
• 7 Years Working experience in IT sector
• 3 Years of experience on Identity and access management tools
• Achieved Single Sign On (SSO) solutions among the enterprise application by installing, configuring, deploying different products on OKTA as based up on the requirement
• Have hands on experience in implementing SSO concepts like SAML 2.0, Open ID connect (OIDC) and OAuth 2.0 for enterprise and customer facing applications
• Accomplished Federation protocols to establish the trust relationship between Identity Provider (IDP) and Service Provider (SP) by implementing different protocols like SAML2.0, OAuth2, Open ID Connect (OIDC)
• Experienced in installing and configuring Server Administration, Attribute Mapping, SSO Connections, OAuth 2.0 Configuration, Open ID Connect Configuration
• Experienced in implementing SSO and Multi Factor Authentication using OKTA
• Experienced on setting up SAML flow for applications with custom IDP chaining requirements by using OKTA
• Good working knowledge in cloud platforms like OKTA
• Proficient in provisioning and de - provisioning users to various applications
• Configured various applications with OKTA for Single Sign On (SSO)
• Experienced in syncing objects, users, groups from on-premises active directory to OKTA
• Experienced in SAML, web Single Sign-on (SSO), OAuth and related authentication technologies
• Knowledge about to install, configure, upgrade, maintain and support enterprise infrastructure security solutions and middleware solutions on OKTA
• Knowledge in Policy Domains, User directories, Rules, Realms and Policies for protected web resources
• Implemented different password policies according to the requirement.
• Configured Service providers, Identity Providers and update SAML Certs for SAML and troubleshoot any issues related to it
• Provide knowledge transfer, training, and support as necessary
• Maintain multiple environments following coding best practices and SDLC
• Troubleshoot and maintain IAM solutions, including product support
• Remain current on IAM and IAM market trends, tools, methodologies, and best practices
• Partner with IT Architects to implement and drive the adoption of OKTA best practices and assist in documentation
• Take ownership of OKTA Production/Sandbox/Development environments and be responsible for the daily on-going maintenance/support

TECHNICAL SKILLS

Business Applications: MS Word, MS Excel, MS PowerPoint, Visual Studio, MS Share Point

OIM Access Management: OKTA, SAML, SSO, OIDC, OAUTH

Databases: MS SQL Server, Oracle

Functional Skills: Requirement Analysis, Business process modelling

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

IAM Engineer

Responsibilities:

• Identity & Access Management Solution including Single Sign On.
• Administrating OKTA and providing support to OKTA clients
• Multifactor Authentication Using OKTA
• Integrated Salesforce using OKTA SSO.
• Streamlined and Automated the New Hire Onboarding and Off Boarding Process via OKTA/AD, it was popularly known as 'One Click On-Boarding/Off-Boarding'
• Included Provisioning/De-provisioning of SaaS base applications
• Administrating OKTA and providing support to OKTA
• Integrating OKTA with Active Directory.
• Assist with architecture and design of new IAM solutions
• Install, integrate, configure, test, and deploy IAM solutions
• Provide knowledge transfer, training, and support as necessary
• Troubleshoot and maintain IAM solutions, including product support
• Remain current on IAM and IAM market trends, tools, methodologies, and best practices
• Managed day to day activities creating, managing OKTA policies and creating and managing OKTA application, including SAML applications
• Experienced in the design and implementation of sign-on solution based on SAML
• Evaluate the OKTA organizational structure, system configuration, application integrations and make recommendations for operational or security enhancements
• Partner with IT Architects to implement and drive the adoption of OKTA best practices and assist in documentation

Confidential

IT Support Desk

Responsibilities:

• Research questions using available information resources, Diagnose and resolve technical hardware and software issues
• Advise user on appropriate action, follow standard help desk procedures, follow up with customers and users to ensure complete resolution of issues, Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention, Resolve technical problems with Local Area Networks and Wide Area networks
• Prepare activity reports, inform management of recurring problems, Stay current with system information, changes and updates
• Help update training manuals for new and revised software and hardware
• Train computer users as necessary, responsible for timely closure of help desk tickets
• Monitor outstanding help desk tickets for escalation, Installs and maintains hardware and peripheral components such as monitors, keyboards, printers, and disk drives
• Loads specified software packages such as operating systems, word processing, or spreadsheets onto computers, have a working knowledge of network client setup, such as installing client software and setting up TCP/IP on client workstations
• Support users remotely via remote control applications, RDP, or SMS
• Basic understanding of networking concepts for troubleshooting purposes
• Immediately solve as many incoming calls as possible within the scope of knowledge
• Perform follow-up as necessary
• Route assigned help tickets to the appropriate person
• Answer questions regarding system procedures, system status, system downtime and downtime
• Stay informed of all changes to the systems that affect customers
• Be able to ask the correct questions to discern the urgency of the problem
• Follow written and/or oral instructions regarding applications to be processed by standard operating procedures and techniques, which are relatively repetitious
• Able to communicate information to other employees within the department or hospital and responsible for shift maintenance which will include vacuuming of computer area and all related equipment to insure proper operation as per departmental guidelines

Confidential

Help Desk support

Responsibilities:

• Monitor and respond quickly to incoming requests relate to IT issues
• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
• Maintain computer systems and act as support if any system goes down
• Maintain user PCs, including upgrades and configuration as needed
• Assist with onboarding of new users, Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software, Technical assistance in person, via phone, chat or email
• Route assigned help tickets to the appropriate person, Answer questions regarding system procedures, system status, system downtime and downtime
• Stay informed of all changes to the systems that affect customers, be able to ask the correct questions to discern the urgency of the problem
• Follow written and/or oral instructions regarding applications to be processed by standard operating procedures and techniques, which are relatively repetitious
• Fully able to communicate information to other employees within the department or hospital and responsible for shift maintenance which will include vacuuming of computer area and all related equipment to insure proper operation as per departmental guidelines