System Admin/Help DEsk Resume

Objective

As an accomplished IT professional with a demonstrated track record of delivering exceptional technical support to clients, I am seeking a Desktop Support Technician position where I can leverage my technical expertise and customer service skills to exceed client expectations.
With a passion for troubleshooting and resolving complex technical issues, I am dedicated to ensuring smooth system operation and improving the end - user experience. My goal is to join a dynamic environment.

PROFESSIONAL EXPERIENCE

Confidential

System Admin/Help DEsk

Responsibilities:

Provided technical support to end - users for hardware, software, and network issues
Responded to and resolved tickets in a timely and efficient manner, ensuring minimal downtime
Assisted clients with troubleshooting and resolving technical issues
Conducted training sessions and provided end-user support to improve system performance
Developed and maintained PowerShell scripts to automate routine tasks and improve efficiency
Documented and tracked all client issues and solutions, ensuring accurate and up-to-date records for future reference and continuous improvement.

Confidential

Help Desk technician

Responsibilities:

Utilized PowerShell to automate and streamline routine helpdesk tasks, such as user account management and software installation
Coordinated with cross - functional teams to retrieve data from APIs and integrate it into client systems, ensuring seamless data transfer and accuracy
Developed and maintained front-end documentation for the CIO Development portal, providing end-users with easy access to critical information and resources
Created and enhanced PowerShell scripts to support the team's software lifecycle, ensuring efficient system operation and adherence to best practices

Confidential

Help Desk technician

Responsibilities:

Provided technical support and troubleshooting to P - Tech students for hardware, software, and networking issues, ensuring minimal downtime and disruption to their studies
Conducted research to identify and resolve technical concerns and complaints promptly, demonstrating strong problem-solving and critical thinking skills
Displayed exceptional customer service skills, including effective communication, and maintaining a calm and professional demeanor during all interactions
Organized and managed benchmarks for students as part of the Early College program, ensuring accurate and timely reporting to faculty and administration
Maintained hardware inventory and tracking systems, ensuring that all equipment was properly accounted for