LEAD COMPUTER OPERATIONS SUPERVISOR Resume Newark, NJ - Hire IT People

SUMMARY

Experienced Information Technology professional; with outstanding technical, operational, and practical problem solving skills.
Self directed, disciplined, flexible, confident, and ready for new responsibilities offering a strong background within Computer Operations and Help Desk Support.
Highly productive in diverse environments as both team member and team leader, excellent customer service skills, exceptional listening and training ability.

TECHNICAL SKILLS

Platforms: Windows XP/Vista/2000/2003, OS/2, z/OS 1.9, ES9000, MVS/XA, MVS/ESA, 3080, 3090, OS/390, SYMON, VCC, AS400,HMC G6, Z900, IBM2064L, and 2084 CMOS Processor

Applications: JES2, MVS, CICS, VTAM, NETVIEW, TSO, JHS, VPS, SDSF, TMON, Control/M scheduler, CA7, OPC/TWS, OMEGAMON, JCL,TMS, NDM, Remedy, MS Office 2003/2007 (Word, Excel, Access and PowerPoint)

Hardware: IBM Mainframe, MVS, IBM3800 and 3900 Roll Feed, 4842, 6464, Xerox printers, 3420, 3480, 3490 tape drives, STK 9490 and 9840 drives, STK Virtual Storage Machine

PROFESSIONAL EXPERIENCE

Confidential, Newark, NJ

LEAD COMPUTER OPERATIONS SUPERVISOR

Responsibilities:

Coordinate daily Data Center activities at NJ Transit 24 X 7 Operations Facility.
Evaluate performance of senior computer operators
Reset Network Passwords for field support
Onsite support supervisor for Mainframe, Server Operations and Help Desk during weekend and holiday schedule.
Responsible for running daily, weekly and monthly production schedules and ensuring that all activities are completed within service level agreement (SLA) parameters.
Submit jobs from Test libraries
Manage various MVS systems along with system monitoring tools to ensure system stability and functionality.
Analyzed and troubleshoot system problems, datasets contentions, DASD issues and other systems resource concerns.
Open and close adhoc trouble tickets upon resolution to enable record tracking continuity or escalate to the appropriate support group for further investigation and final resolution.
Promptly notify user community of prolong system outage, application down time or any service disruption.
Help Desk support for concerns ranging from system access, MS application support problems, printer issues swapping out keyboards or monitors and support for a variety of proprietary application issues.
Provide strong and efficient customer service support and end user satisfaction.
Opened and accurately document problem tickets and escalate to second and third level support for resolutions
Schedule team members to ensure that all departments i.e.: Operations, Help Desk, and Print Room have coverage and support to guarantee 24 X 7 line of business (LOB) standards.
Update documentation required for daily procedures, system upgrades, or new application implementations.
Assemble nightly turnover and conduct meeting discussing any outstanding problems to oncoming shift supervisor.
Coordinated y2k efforts between applications and operations
Maintain a professional and courteous work environment according to EEO Standards Trainings
Volunteering during non - working to assist Confidential customers during emergency or high risk situations
Support entire Confidential Bus and Rail Network
Set-up Emergency Operations Center for Disaster Recovery

Education & Professional Development

Diploma in Networking, Chubb Institute, Jersey City, NJ

CompTIA A+ IT Technician Certified

CompTIA Network+ Certified

Microsoft MCP Certified

Networking

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Lead Computer Operations Supervisor Resume

Newark, NJ

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