DESKTOP Team Lead Resume New York - Hire IT People

Summary

Over 10 years experience in Technical support, Systems Administration and Project Management

TECHNICAL SKILLS

Operating Systems: BackTrack, Windows 95/98/2000/XP/Vista/7, Server 2000/2003/2008 , Exchange

Applications: Symantec Endpoint Protection/AntiVirus/Ghost, Wireshark, Active Directory, Remedy, VMWare, Visio, Admin Tools,citrix,MDEverywhere,Uniprint/Thinprint,Groupwise

Remote Utilities: CBORD,Groupwise,HighJump,R4, Veritas, ANSOS,Bloomberg,Lexis Nexis,SCCM,ConsoleOne,Endoworks,Cardiologica,Prosolv,Powerabstract,BedTracking

Hardware: Desktops,Laptops,Printers,Scanners,PDA’s,. Knowledge in network devices

Knowledge: TCP/IP, DNS, DHCP, Print Servers,Project Management

PROFESSIONAL EXPERIENCE

Confidential, New York

DESKTOP Team Lead

Responsibilities:

Supporting around 2500 users in Windows Environment(OS, Applications, Accounts,Hardware)
Manage user accounts, and network devices on the local domain
Implementing, Supporting and Maintaining PRISM, Manage IMAC and Desktop Team
Service Desk, Incident, Problem Management, Request Management,Asset and Configuration Management, Primary IT point of Contact for End User Support
Testing pre - rollout Softwares, Applications and Hardwares, WDS and Sysinternal Tools
VPN client support, Remote admin,SCCM, ConsoleOne HP Remote, SMS Remote Control
Systems backup and disaster recovery, Manage Hotfixes / patches .Updates
IT Project Management ( Planning, Deployments,Implementing) Overseeing Pre and Post deployment, scope definition, scheduling, documentation, ITIL/ITSM, Change Management
As Team Lead Plan, prioritize, coordinate and track progress
Update and manage Remedy ticket/Problem tracking data, Clarity, Supervise and Monitor Team’s performance. Monitor SLA’a and Rapid Response Team
Define project scope, goals and deliverables, Develop project plans and associated communications documents
Develop tools for project execution and management,Track project milestones
Image Creations ( Ghost, Acronis and Paragon), Cloning
Team Lead for System Roll outs, Deployments and Maintaining
Responding to all Customer inquiries, Complaints, and Escalations and Resolving them

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