Desktop Support Technician Resume Atlanta, GA - Hire IT People

TECHNICAL SKILLS

Photoshop
Word press
Blogger
ASP
Proficient with MS Word
Excel
PowerPoint
CCTV/MDT/DEPLOYMENT
Microsoft Windows
OEM
Technical Support
Server Management
Computer Networking

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Desktop Support Technician

Responsibilities:

Moving data to an external drive to move back at end of reimaging
Help customers with installation of hardware and software on a step by step basis
Assist with new hire profile, configuring and setting up workstations
Imaging 50 laptops a day using Windows Deployment Wizard (MDT)
Performing & scheduling tasks as a field technician doing Break/Fix on different printers, validators, troubleshooting
PC hardware, configurations, connections and making replacements.
Installs and configures Windows and Mac software, hardware, and peripherals.
Install applications and troubleshoot failures, break/fix and diagnosis of HP/Dell Desktops and Laptops.
Performing Break/Fix for Printer issues with Scanners, Fusers and Maintenance kits and Driver updating
Support hardware break/fix issues including replacement of broken desktop and laptops along with transferring user’s data, replace motherboards, video cards, hard drives, laptop
LCD screens, memory and various other hardware issues.
Troubleshooting and replacing all failed System components such as failed memory, DVD/CD - ROM's, hard disks
LCDs and Keyboards, motherboard reinstalling the operating system on software failed units.
Trouble-shooting failure laptop included motherboard hard drive, LCD, Cable, power jack; USB, HDMI, speaker and software issue.
Provides end-user audio/visual support.
Responsible for field desktop hardware/application support, network connectivity and repair/replacement of PC’s, laptops, desktops, servers etc.
Help customers with Microsoft Office 365 setup and configuring outlook, adding achieve
Help customers with mapping network drives and adding network printer to the user’s desktop
Remote in customers Computers with TeamViewer and trouble shoot Network, Printers and devices failure issues
Making sure customers devices are up to date by updating MS, firmware and bios to the current state
Organized and deploy PC for new employees daily
Naming Computers after imaging and domain join, providing support for SCCM, Microsoft Azure and Intune
Help customers with unlocking and resetting password using Active Directory
Help customers with Microsoft Teams, WebEx and Zoom Failure
Hardware break/fix and replacing out customers device parts

Confidential, Winder, GA

IT Support

Responsibilities:

Managing and Maintaining the Servers, PC’s
Graphic artist well versed with Adobe Photoshop and Adobe Illustrator.
Installed Motherboards, Hard Disk Drives, LCD’s and all inner parts of Dell Computers
Experienced troubleshooting, updating, and/or replacing defective hardware such hard disk drives, motherboards, CPUs, memory, LCD screens
Repair/Break fix - laptop touchpads, lcd screens, motherboards
Performed Break/fix role; replaced damaged hardware components such as antennas, power supplies, motherboards, batteries
LCD screens, keypads, buttons, cameras on mobile devices, CPUs, gaming systems and Modems.
Experience in computer refresh projects and break fix.
Performed Break/Fix repair of desktops/laptops.
Break/fix repair including; hard drive, motherboard and power supply swap.
Progressive record of experience as a field service technician supporting laptops and desktops repair and troubleshooting.
Troubleshoot Information Technology issues
Closing manifest and Virus Protection and Eradication
Making sure every production is on track

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Desktop Support Technician Resume

Atlanta, GA

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