SUMMARY

• Resourceful Technical Support Engineer consistently responds to wide range of technical challenges with focused and creative approach.
• Highly effective at problem solving and decision making.
• 9 Years of IT progressive IT experience.

Areas of Expertise

• Servers Expertise
• Technical Analysis
• Infrastructure Planning
• Hardware Knowledge
• Critical Thinking
• Excellent work ethic
• Verbal and Written communication
• Responsible
• Multitasking Abilities
• Adaptability

PROFESSIONAL EXPERIENCE

Engineer

Confidential

Responsibilities:

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
• Collaborated with vendors to locate replacement components and resolve advanced problems
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment
• Installed new or upgraded hardware and software and coordinated installation and follow - up with user to achieve customer satisfaction
• Identified scope of problem and provided operational and technical assistance to remedy
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status
• Performed encryption, firewalls and patch management to implement and maintain system security
• Configured hardware, devices and software to set up workstations for employees
• Configured and installed computer systems for other suborganizations.
• Responsible for Installation and Configuration of Azure services
• Translate Business requirements to technical
• Assist with all stages of the Test, Development and Maintenance
• Manage Azure Subscriptions
• Manage Resource groups
• Manage Role based Access Control
• Implement and Manage storage
• Import and Export data to Azure
• Implement Azure backup
• Deploy and manage virtual machines ( Create and Configure VM’s for Windows)
• Manage VM’s backup’s
• Configure and Manage Virtual Network’s
• Monitor and Troubleshoot
• Create and Configuration of Network Security group
• Implement Azure Load Balancer
• Integrate On - Premises Network with Azure Virtual Network

Technical Support Engineer

Confidential

Responsibilities:

• Working as cloud administration on Microsoft Azure environments, involved in Azure AD Connect configuring virtual machines, Storage accounts and Azure resource groups.
• Experience with cloud computing and Virtualization
• Strong Endpoint device support experience (i.e Desktop computers, Laptops, Surface hubs, Surface Pro)
• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.
• Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, Citrix Workspace and Exchange Online.
• Administrator on physical server and virtual servers using virtualization technology using Hyper-V and VMware.
• Deployment of Virtual Machines to Virtual Networks using Azure portal.
• Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers.
• Provision, manage and monitor storage accounts.
• Ability to install Operating System on Servers and Devices

Resident Support Engineer

Confidential

Responsibilities:

• Diagnosed and resolved Workstations software and hardware issues for 600 staff Workstations
• Maintained list of common issues and frequently asked questions, updating list and distributing it throughout company offices, decreasing calls to desktop support by 16%
• Provided specific support for users with many levels of computer-expertise, simplifying procedures, breaking processes into easily-understood instructions, and resolving user interface difficulties
• Developed training course for groups and individual employees, reducing occurrences of common mistakes and improving employee satisfaction with software systems

Desktop Support Engineer

Confidential

Responsibilities:

• Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software
• Provided computer system support for both staff and customers
• Installed or advised installation of upgrades to prevent malfunction
• Reset passwords for VPN, Exchange, AD Local Domain PC and, other legacy systems
• Provide first line of support for service desk inquiries with resolution
• Build or rebuild new and old computer and Laptop using Ghost images tools and PGP encryptions
• Ensure all computers, notebooks, and devices meet the Commonwealth’s requirements
• Manage the equipment loans to end users and ensure equipment is up to date

Hardware and Network Engineer

Confidential

Responsibilities:

• Resolved escalated technical issues forwarded from the Helpdesk group
• Helped users troubleshoot, diagnose, document, and resolve technical issues regarding
• Windows XP Professional, Windows 7, MS Office, Outlook, Internet connections, Network
• Diagnosing troubleshooting and repair your user hardware and software system, Setup home users and remote offices
• Reimaged and deployed new laptop/desktop to all users with Windows 7
• Used Ghost imaging tool to clone desktops and laptops
• Active Directory, create user account, security permissions, daily monitoring of system event logs
• Maintenance of all security and access rights on the local network devices
• Monitor disk utilization pertaining to data sets, file storage capacities, and data flow
• Monitor daily logs to determine the most suitable method for data analysis
• Coordinate activities with the Infrastructure Supervisor to ensure program standards