Front Desk Consultant (Help Desk) Resume Wyckoff, NJ - Hire IT People

Areas of Expertise

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Wyckoff, NJ

Front Desk Consultant (Help Desk)

Responsibilities:

Respond to inquiries regarding swimming programs
Create class schedules and manage internal payment system
Document complaints and/or concerns for reporting to management, and follow - up with clients to confirm satisfaction
Communicate facility policies and services to guests and team members, as needed
Train new staff members on Front Desk Procedures
Create and deliver curriculum for children of varying ages and skillsets
Develop relationships with parents and guardians to effectively communicate children’s progress and development
Ensure policies, procedures and regulations are adequately enforced
Regularly monitor pool area for cleanliness and/or hazards to prevent accidents
Participate in training sessions to remain abreast of industry standards

Confidential, Pomona, NY

Pool Manager

Responsibilities:

Led a team of six lifeguards, and supervised the safety of children between the ages of four through fourteen
Created and maintained schedules for employees
Partnered with the Aquatic Director to manage employees, as well as enforced safety protocols