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Inventory Management Customer Support Resume

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SUMMARY

  • Currently seeking a Material Management position within Inventory supply chain of Service and Sales Operations.
  • Overseeing all global inventory accounts - Data systems to match physical in Main FG material holding warehouse as well as depots across the U.S. and International.
  • Develops and implements inventory control procedures/forecasting-planning in the needs of Engineering/Sales Teams and Customer Demands.
  • Coordinate and manage weekly physical cycle count in compliance with company and auditing requirements.
  • Lead and direct the work of warehouse staff, 3rd party repair vendors globally.
  • Daily monitoring of pre-delivery inspection of incoming shipments - Verifying and record keeping of outgoing shipments.
  • Coordinates in the needs of company/customer and repair demands and oversees shipping for materials deciding method of shipment, using knowledge of shipping procedures, routes, and rates in compliance with FAR, DFAR, ITAR.
  • Responsible for collaborating with the company's quality team to disposition and institute corrective action, as necessary.
  • Proficient in PeopleSoft Systems (PS8-PS9), SAP, CRM, Seibel, Flash, Oracle, R12, Oracle, ERP /MRP, Sales Force, ESI, Glovia, MS Office, Excel, SharePoint, Web Design, Access, Cloud.

TECHNICAL SKILLS

  • SAP
  • ERP systems
  • PeopleSoft
  • Microsoft Office
  • MRP
  • Forecasting
  • CRM software
  • Sales
  • Web design
  • Inventory control
  • SharePoint
  • Warehouse experience
  • Oracle
  • Microsoft Excel
  • Process Improvement
  • Sourcing
  • Purchasing
  • Manufacturing
  • Supply Chain

PROFESSIONAL EXPERIENCE

Inventory Management Customer Support

Confidential

Responsibilities:

  • Executing all cycle counts and reconciliation globally on a weekly/monthly basis.
  • Responsible for managing all shipments to vendors (good or defective inventory) for Domestic and all International warehouse movements on a daily basis
  • System manage inventory Globally for 25 Repair warehouses
  • Perform weekly cycle counts and Bi Annual full PI count for repair Vendors
  • Support RMA, Planning, Engineers, & Purchasing teams with daily reports on Inventory on hand, Shipments, Backlogs, shortages, Exceptions Logs, and Score Cards for each Business unit
  • Manage and handle RMA channels through processing orders and addressing customer issues
  • Interact with Operations for lead times, scheduling and ETA for Sales Orders
  • Work closely with Global Transportation and Customs Specialists to ensure prompt receipt and delivery of open MSR. (In -Transit)
  • Responsible for executing all manual system transactions outside of process after Finance Approval. (Reconcile inventory discrepancies, scrap, etc.)
  • Escalation of urgent orders each day to Shipping Management
  • Handle Management Escalations
  • Involvement with Special Projects ( Participate in Coordination of Global Transitioning for US and International Warehousing and system transitioning )
  • Heavy involvement in Email communication with 3rd Party Vendors, Domestic and Internationally
  • Interact and meet on a weekly basis with teams and upper Management

Customer Service Specialist

Confidential

Responsibilities:

  • Monitor and control all inventory item transactions for equipment, parts, and accessories shipped and received through Customer Service
  • Responsible for controlling all inventory transactions for equipment transacted through Demo, Loaner, and Depot repair locations
  • Interact with Sales Reps on a daily basis for product availability, scheduling, and repair issues
  • Interact with Sales Reps on a daily basis for product availability, scheduling, and repair issues
  • Perform monthly physical inventory on all jobs created through depot repair.
  • Kit, close and analyze inventory transactions
  • Track and analyze all depot repair jobs, identify variances and inventory allocations
  • Review and contact customers on all RMA's open over 60 days. Create process to notify and cancel RMA’s not returned in within policy
  • Design, implement and maintain effective policies and procedures for scheduling, Inventory levels, inventory turns, shipping/receiving all owned equipment
  • Converse with Materials and Manufacturing to maintain a level of safety stock for Loaner and Demo product

Quality Purchasing Administrator

Confidential

Responsibilities:

  • Support Supplier Quality Engineers on various issues with MRB and Quality Control
  • Provide product documentation, availability,cost,delivery, and quality information to Engineers
  • Interface with Cross functional QC, Engineering, Purchasing, Accounting, and Sales
  • DCO Process owner for ISO Documentation
  • Support Purchasing, Strategic Sourcing, Planning, Logistics, and Materials in assistance with Reports, Maintaining Axcelis Intranet, Traveling and Department Functions
  • Provide Training of Glovia System to all Supplier Quality Engineers
  • Prepare Charts, Presentations utilizing PowerPoint, Flow charter, Excel, Word, Cognos, Power play, and Access
  • Assist in Training of other Administrators
  • Supported monthly operations, planning process including ongoing metrics and reporting.
  • Implement business processes related to Cycle Counting, Inventory Movements, and planning.
  • Executing all cycle counts and reconciliation globally on a weekly/monthly basis.
  • Executing all MSR, Sales Orders through systems upon Planners requests, for 3rd party Customer vendors.
  • Responsible for executing all manual system transactions outside of process after Finance Approval. (Reconcile inventory discrepancies, scrap, etc.)

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