Inventory Management Customer Support Resume
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SUMMARY
- Currently seeking a Material Management position within Inventory supply chain of Service and Sales Operations.
- Overseeing all global inventory accounts - Data systems to match physical in Main FG material holding warehouse as well as depots across the U.S. and International.
- Develops and implements inventory control procedures/forecasting-planning in the needs of Engineering/Sales Teams and Customer Demands.
- Coordinate and manage weekly physical cycle count in compliance with company and auditing requirements.
- Lead and direct the work of warehouse staff, 3rd party repair vendors globally.
- Daily monitoring of pre-delivery inspection of incoming shipments - Verifying and record keeping of outgoing shipments.
- Coordinates in the needs of company/customer and repair demands and oversees shipping for materials deciding method of shipment, using knowledge of shipping procedures, routes, and rates in compliance with FAR, DFAR, ITAR.
- Responsible for collaborating with the company's quality team to disposition and institute corrective action, as necessary.
- Proficient in PeopleSoft Systems (PS8-PS9), SAP, CRM, Seibel, Flash, Oracle, R12, Oracle, ERP /MRP, Sales Force, ESI, Glovia, MS Office, Excel, SharePoint, Web Design, Access, Cloud.
TECHNICAL SKILLS
- SAP
- ERP systems
- PeopleSoft
- Microsoft Office
- MRP
- Forecasting
- CRM software
- Sales
- Web design
- Inventory control
- SharePoint
- Warehouse experience
- Oracle
- Microsoft Excel
- Process Improvement
- Sourcing
- Purchasing
- Manufacturing
- Supply Chain
PROFESSIONAL EXPERIENCE
Inventory Management Customer Support
Confidential
Responsibilities:
- Executing all cycle counts and reconciliation globally on a weekly/monthly basis.
- Responsible for managing all shipments to vendors (good or defective inventory) for Domestic and all International warehouse movements on a daily basis
- System manage inventory Globally for 25 Repair warehouses
- Perform weekly cycle counts and Bi Annual full PI count for repair Vendors
- Support RMA, Planning, Engineers, & Purchasing teams with daily reports on Inventory on hand, Shipments, Backlogs, shortages, Exceptions Logs, and Score Cards for each Business unit
- Manage and handle RMA channels through processing orders and addressing customer issues
- Interact with Operations for lead times, scheduling and ETA for Sales Orders
- Work closely with Global Transportation and Customs Specialists to ensure prompt receipt and delivery of open MSR. (In -Transit)
- Responsible for executing all manual system transactions outside of process after Finance Approval. (Reconcile inventory discrepancies, scrap, etc.)
- Escalation of urgent orders each day to Shipping Management
- Handle Management Escalations
- Involvement with Special Projects ( Participate in Coordination of Global Transitioning for US and International Warehousing and system transitioning )
- Heavy involvement in Email communication with 3rd Party Vendors, Domestic and Internationally
- Interact and meet on a weekly basis with teams and upper Management
Customer Service Specialist
Confidential
Responsibilities:
- Monitor and control all inventory item transactions for equipment, parts, and accessories shipped and received through Customer Service
- Responsible for controlling all inventory transactions for equipment transacted through Demo, Loaner, and Depot repair locations
- Interact with Sales Reps on a daily basis for product availability, scheduling, and repair issues
- Interact with Sales Reps on a daily basis for product availability, scheduling, and repair issues
- Perform monthly physical inventory on all jobs created through depot repair.
- Kit, close and analyze inventory transactions
- Track and analyze all depot repair jobs, identify variances and inventory allocations
- Review and contact customers on all RMA's open over 60 days. Create process to notify and cancel RMA’s not returned in within policy
- Design, implement and maintain effective policies and procedures for scheduling, Inventory levels, inventory turns, shipping/receiving all owned equipment
- Converse with Materials and Manufacturing to maintain a level of safety stock for Loaner and Demo product
Quality Purchasing Administrator
Confidential
Responsibilities:
- Support Supplier Quality Engineers on various issues with MRB and Quality Control
- Provide product documentation, availability,cost,delivery, and quality information to Engineers
- Interface with Cross functional QC, Engineering, Purchasing, Accounting, and Sales
- DCO Process owner for ISO Documentation
- Support Purchasing, Strategic Sourcing, Planning, Logistics, and Materials in assistance with Reports, Maintaining Axcelis Intranet, Traveling and Department Functions
- Provide Training of Glovia System to all Supplier Quality Engineers
- Prepare Charts, Presentations utilizing PowerPoint, Flow charter, Excel, Word, Cognos, Power play, and Access
- Assist in Training of other Administrators
- Supported monthly operations, planning process including ongoing metrics and reporting.
- Implement business processes related to Cycle Counting, Inventory Movements, and planning.
- Executing all cycle counts and reconciliation globally on a weekly/monthly basis.
- Executing all MSR, Sales Orders through systems upon Planners requests, for 3rd party Customer vendors.
- Responsible for executing all manual system transactions outside of process after Finance Approval. (Reconcile inventory discrepancies, scrap, etc.)