SUMMARY

• Help Desk, Desktop Support, or Network Admin/Support relevant to my previous experience and skills.

TECHNICAL SKILLS

Hardware: Many types of large and small computers with emphasis on Dell, IBM/Lenovo, HP and Acer server machines and open - architecture client machines; associated peripherals, communications equipment like modems, etc.; networking equipment such as hubs, routers and firewalls, interface cards, wireless access points, print servers, and switches; non-impact printers, impact printers, laser printers, document scanners, etc.; assorted mobile devices including Blackberry, Android, iPod, iPad, iPhone, and Pocket PC and other Windows Mobile hardware.

Software: Windows Server 2003, Windows XP/Vista/7/8/10, Windows 2000, Windows NT 4.0, Active Directory, Microsoft Exchange Server, Internet Explorer, Netscape Navigator, Windows 3.1, Windows 9x, MS DOS, Altiris Management Suite, Internet Information Server, Cisco VPN, MS Office, Publisher, Visio, Norton Utilities, Norton Anti-Virus, Symantec Endpoint Protection, Remedy Help Desk, Symantec Ghost, Tivoli, and many other software packages. Well-versed in TCP/IP, DNS, DHCP, Token Ring and Ethernet, and email administration.

Training: Windows NT 4.0 Administration and Enterprise, Exchange Server, NT 4.0, TCP/IP, Internet Information Server, Microsoft Certified Systems Engineer test preparation. Windows 2000, XP, and Server 2003 training courses. Altiris Asset Management.

PROFESSIONAL EXPERIENCE

Confidential

IT Support

Responsibilities:

• Provided first-level technical support for employees, contractors and vendors for client company

Confidential - Sunnyvale, CA

Personal Technology Expert

Responsibilities:

• Assisted client customers with installation and troubleshooting of home network devices including home computers, laptops, tablets, game consoles, smartphones, and other network-enabled devices.
• Performed virus and Malware removal of affected PCs.
• Configuration and troubleshooting of home routers, cable modems, and other wireless gateways.

Confidential - Villa Rica, GA

IT Consultant

Responsibilities:

• Installation and maintenance of hardware and software for private clients
• Network (Home and Home Office) integration
• Purchase consultation and evaluation

Confidential, Atlanta, GA

Support Technician

Responsibilities:

• Performed 1st, 2nd, and 3rd level support via phone and in person to nationwide branch offices and home office personnel, supporting both hardware and software issues.
• Installed and configured new PCs and Laptops for Home Office and Field personnel, in addition to performing ongoing support and maintenance.
• Included were any attendant software installations and troubleshooting, as well as connectivity issues and user administration.
• Performed software distribution and imaging, and Asset Management via Altiris.
• Developed training material and procedural documentation for in-house helpdesk use, including articles for monthly newsletter published by Technical Support Center.
• Monitored network connectivity of remote locations, troubleshooting outages and escalating to telecom service providers when appropriate.
• Worked closely with Information Security and Network Operations personnel to improve policies and procedures regarding system access, permissions, and documentation thereof to ensure compliance with Sarbanes-Oxley regulations.
• Primary processor of requests for new security access and ID creation and termination.

Confidential, Norcross, GA

Technical Support Director

Responsibilities:

• Design, implementation, and maintenance of small-business-sized LANs, including Windows peer-to-peer systems and Windows NT client-server networks.
• Installation, configuration, and maintenance of client and server PCs, and network hardware and wiring.
• Provided desktop and telephone support for troubleshooting issues.

Confidential, Carrollton, GA

Responsibilities:

• Unloading, staging, and verifying inbound freight.
• Training personnel in heavy equipment operations and safety procedures
• Outbound order picking and freight staging.

Confidential

Driver

Responsibilities:

• Delivering bulk freight to customers in the lower 48 US states.

Confidential, Atlanta, GA

Inventory Control and Receiving Manager

Responsibilities:

• Supervised and performed duties with a 5-person receiving and stocking department.
• Performed daily and weekly cycle counts of raw and manufactured goods.
• Designed database and spreadsheet solutions for greater office productivity.
• Configured client PCs for terminal emulation connectivity to facility mainframe.
• Performed desktop PC support and troubleshooting for coworkers.

Confidential, Forest Park, GA

Inventory Control Clerk

Responsibilities:

• Performed scheduled and unscheduled cycle counts of inventory.
• Developed new cycle count activity report using Microsoft Access.
• Performed desktop PC support and troubleshooting for coworkers.

Confidential, Villa Rica, GA

Facility Trainer

Responsibilities:

• Conducted new hire orientations.
• Presented safety and procedural training material.
• Trained personnel in warehouse procedures and material handling equipment operation.
• Maintained personnel and training records.
• Designed and improved the facility’s performance-tracking databases and spreadsheets.
• Performed desktop PC support and troubleshooting for coworkers.